Senior Production Support Engineer

American IT Systems; Austin (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

American IT Systems is seeking a Senior Production Support Engineer to own AI-augmented incident triage, runbook execution, and root-cause analysis across core FinOps applications and services in Austin, TX. This onsite role requires 8+ years of production support or SRE experience and a strong focus on reliability.

You will build AI-powered anomaly detection and spend/usage alerting, support the 99.99% uptime target during PST hours, and participate in the run/maintain split.

Qualifications

• 8–13 years in production support or SRE with incident management.
• Experience with monitoring and alerting tooling, preferably GCP-native.
• Proven root-cause analysis discipline at production scale.

Responsibilities

• Own AI-augmented incident triage, runbook execution, and root-cause analysis across core FinOps applications and 50+ services.
• Build and maintain AI-powered anomaly detection and spend/usage alerting.
• Support the 99.99% uptime target during core PST business hours (8AM-5PM).
• Operate within the support portion of delivery (L1/L2/L3 tiers) within the 35% run-and-support split.
• Contribute to baselining incident response/resolution times post-transition.

Skills

Incident management

Production support

Root-cause analysis

Monitoring/alerting

Tools

GCP-native

Python

Node.js

AI-based anomaly detection tools

Job description

Senior Production Support Engineer

Location: Austin, TX (Onsite)

Exp. Level: 8+ yrs

Role Purpose Owns AI-augmented incident triage, runbook execution, and root-cause analysis, and separately owns AI-powered anomaly detection and spend/usage alerting.

Key Responsibilities:

• Own AI-augmented incident triage, runbook execution, and root-cause analysis across the 3 core FinOps applications and 50+ services.
• Build and maintain AI-powered anomaly detection and spend/usage alerting.
• Support the 99.99% uptime target during core PST business hours (8AM-5PM)
• Operate within the support portion of delivery (L1/L2/L3 tiers) within the 35% run-and-support split.
• Contribute to baselining incident response/resolution times post-transition.

Must-Have:

• 8 13 years in production support or SRE, including incident management.
• Experience with monitoring/alerting tooling, ideally GCP-native.
• Demonstrated root-cause analysis discipline at production scale.

Nice-to-Have:

• Experience with AI-based anomaly detection tools.
• Node.js or Python for support automation/scripting.