Senior Production Support Engineer

VSG Business Solutions LLC; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

VSG Business Solutions LLC is seeking a senior SRE/production support professional to own AI-augmented incident triage and runbook execution across FinOps services. You will develop AI-powered anomaly detection and spend alerting while maintaining uptime during PST hours and supporting L1-L3 delivery.

The role requires 8–13 years of production support/SRE experience and strong root-cause analysis. Experience with monitoring/alerting tooling (preferably GCP-native) and scripting for automation is

Qualifications

• 8–13 years in production support or SRE with incident management experience.
• Experience with monitoring/alerting tooling, ideally GCP-native.
• Demonstrated root-cause analysis at production scale.

Responsibilities

• Own AI-augmented incident triage, runbook execution, and root-cause analysis across the 3 core FinOps applications and 50+ services.
• Build and maintain AI-powered anomaly detection and spend/usage alerting.
• Support the 99.99% uptime target during core PST business hours (8AM-5PM)
• Operate within the support portion of delivery (L1/L2/L3 tiers) within the 35% run-and-support split.
• Contribute to baselining incident response/resolution times post-transition.

Skills

Incident management

Production support

SRE

Root-cause analysis

Monitoring/alerting

Tools

GCP monitoring tools

Alerting tools

Job description

Role Purpose Owns AI-augmented incident triage, runbook execution, and root-cause analysis, and separately owns AI-powered anomaly detection and spend/usage alerting.

Key Responsibilities:

• Own AI-augmented incident triage, runbook execution, and root-cause analysis across the 3 core FinOps applications and 50+ services.
• Build and maintain AI-powered anomaly detection and spend/usage alerting.
• Support the 99.99% uptime target during core PST business hours (8AM-5PM)
• Operate within the support portion of delivery (L1/L2/L3 tiers) within the 35% run-and-support split.
• Contribute to baselining incident response/resolution times post-transition.

Must-Have:

• 8 13 years in production support or SRE, including incident management.
• Experience with monitoring/alerting tooling, ideally GCP-native.
• Demonstrated root-cause analysis discipline at production scale.

Nice-to-Have:

• Experience with AI-based anomaly detection tools.
• Node.js or Python for support automation/scripting.