Production Support AI-DevOps Engineers

ClifyX Inc; Phoenix (AZ); On-site; USD 120,000 - 160,000; Full time

Job summary

ClifyX Inc is seeking Production Support AI-DevOps Engineers to ensure stability across Phoenix, AZ and Dallas, TX. You will own incident, change and release processes, monitor platforms, and implement CI/CD pipelines in cloud environments.

Ideal candidates have hands-on experience with ServiceNow, Datadog, Kubernetes, Terraform, Python, and PowerShell, driving automation and reliability across the Lending ecosystem.

Qualifications

• Strong hands-on experience in Production Support and ITIL Operations, including incident, problem, vulnerability, change, and release management.
• Production monitoring and troubleshooting; batch and file-processing support; root cause analysis; environment and deployment management; API integration and support; IAM, including access, certificate, and privileged access management; disaster recovery planning and execution; platform reliability and service availability; CI/CD pipeline implementation and support; cloud platform administration; Infrastructure-as-Code (IaC).
• Scripting and automation using Python and PowerShell; observability and monitoring; security remediation, compliance, and governance; and operational automation engineering.

Responsibilities

• Maintain application stability while driving automation, standardization, reliability, and continuous improvement across the Lending ecosystem.
• Provide hands-on guidance for incident, problem, vulnerability, change, and release management; monitor systems and troubleshoot issues.
• Collaborate on CI/CD, cloud deployments, IaC, and IAM security with cross-functional teams.

Skills

Production Support

ITIL Operations

Incident Management

Problem Management

Release Management

CI/CD Pipelines

Cloud Platform Administration

IaC

Python

PowerShell

Observability & Monitoring

Tools

ServiceNow

CMDB

Control-M

Datadog

ELK/Kibana

SolarWinds

ThousandEyes

Active Directory/Entra ID

CyberArk

SQL

Confluence

SharePoint

Azure DevOps

Git

SonarQube

Invicti

Rapid7

Azure Portal

Terraform

Kubernetes

Co-Pilot

Informatica

Job description

Role: Production Support AI-DevOps Engineers

Location: Phoenix, AZ & Dallas, TX

Hire Type: Full Time ‘

Must Have Technical/Functional Skills

• should have strong hands-on experience in Production Support and ITIL Operations,
• including incident, problem,
• vulnerability, change, and release management;
• production monitoring and troubleshooting; batch and file-processing support; root cause analysis; environment and deployment management; API integration and support; identity and access management (IAM), including access, certificate, and privileged access management; disaster recovery planning and execution; platform reliability and service availability; CI/CD pipeline implementation and support; cloud platform administration; Infrastructure-as-Code (IaC);

Roles & Responsibilities

Resources should have strong hands-on experience in Production Support and ITIL Operations, including incident, problem, vulnerability, change, and release management; production monitoring and troubleshooting; batch and file-processing support; root cause analysis; environment and deployment management; API integration and support; identity and access management (IAM), including access, certificate, and privileged access management; disaster recovery planning and execution; platform reliability and service availability; CI/CD pipeline implementation and support; cloud platform administration; Infrastructure-as-Code (IaC); scripting and automation using Python and PowerShell; observability and monitoring; security remediation, compliance, and governance; and operational automation engineering. These resources will be expected to maintain application stability while driving automation, standardization, reliability, and continuous improvement across the Lending ecosystem.

Candidates should have working knowledge and hands-on experience with tools such as ServiceNow, CMDB, Control-M, Datadog, ELK/Kibana, SolarWinds, ThousandEyes, Active Directory/Entra ID, CyberArk, SQL, Confluence, SharePoint, Azure DevOps, Git, SonarQube, Invicti, Rapid7, Azure Portal, Azure services and functions, Co-Pilot, Informatica, Terraform, Kubernetes, Python, PowerShell, and related monitoring, deployment, cloud, automation, and security tools. Experience with monitoring standards, change controls, release management, platform reliability practices, and RTB support is a plus but not required.