AI-Driven Production Support & DevOps Engineer

Tata Consultancy Services; Phoenix (AZ); On-site; USD 90,000 - 100,000; Full time

Job summary

Tata Consultancy Services is seeking Production Support cum AI-forward DevOps Engineers to strengthen ITIL operations, incident and change management, and platform reliability. The role emphasizes automation, monitoring, and secure, auditable release processes within Lending ecosystems.

The candidate will work with a broad set of tools including ServiceNow, Datadog, ELK, Azure DevOps, Terraform, and Kubernetes to deliver resilient, scalable solutions while ensuring compliance and governance

Qualifications

• Experience in Production Support and ITIL Operations including incident, problem, vulnerability, change and release management.
• Proven ability in production monitoring, troubleshooting, batch/file processing, root cause analysis, and deployment management.
• Hands-on with API integration, IAM, disaster recovery planning, platform reliability, and CI/CD pipeline support.

Responsibilities

• Maintain application stability while driving automation, standardization, reliability, and continuous improvement across Lending ecosystem.
• Implement observability, monitoring, security remediation, compliance, and governance.
• Support cloud platform administration and IaC with scripting/automation using Python and PowerShell.

Skills

Incident management

Problem management

ITIL operations

Automation mindset

Python scripting

PowerShell scripting

CI/CD

Cloud platforms

Observability

Security governance

Tools

ServiceNow

Datadog

ELK/Kibana

SolarWinds

Azure DevOps

Terraform

Kubernetes

Python

PowerShell

Informatica

Job description

Tata Consultancy Services is seeking Production Support cum AI-forward DevOps Engineers to strengthen ITIL operations, incident and change management, and platform reliability. The role emphasizes automation, monitoring, and secure, auditable release processes within Lending ecosystems.

The candidate will work with a broad set of tools including ServiceNow, Datadog, ELK, Azure DevOps, Terraform, and Kubernetes to deliver resilient, scalable solutions while ensuring compliance and governance