Operations & Scheduling Coordinator

Generator Supercenter; Peabody (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Job summary

Generator Supercenter is seeking a highly organized administrative assistant to oversee daily operations, scheduling, and project management for residential service calls and generator repairs in Peabody, MA. You will coordinate electricians, manage service contracts, and ensure timely project completion with strong attention to detail.

The role emphasizes scheduling, billing, customer service, and team coordination with opportunities for professional growth within a expanding generator services

Qualifications

• Experience in production management, scheduling, or service coordination preferred.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Experience handling customer escalations professionally.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in scheduling software and route optimization tools is a plus.
• Knowledge of generator installation and service processes is preferred.

Responsibilities

• Scheduling & Coordination: Schedule service visits using route optimization tools to maximize efficiency.
• Assign and dispatch electricians for residential service calls and generator repairs.
• Manage and schedule installations from start to end.
• Customer Service & Billing: Answer inbound calls and assist customers with inquiries.
• Set up and manage automatic billing cycles for service contract customers.
• Handle customer escalations and provide effective resolutions.
• Collect deposits and collect different payment plans.
• Operations & Reporting: Organize and track service parts and materials to ensure availability.
• Report weekly and monthly KPIs to corporate locations.
• Participate in team meetings, offering insights and reports directly to corporate leadership.
• Team Management & Hiring: Interview potential employees for store locations.
• Set opening and closing schedules for the store.
• Manage payroll hours for all employees.
• Project Oversight & Financials: Track projects from sales through completion, ensuring deadlines are met.
• Collect payments due upon project completion.

Skills

Scheduling & Coordination

Customer Service

Project management

Communication

Team management

Time management

Education

High school diploma or equivalent

Experience in administrative support

Tools

Scheduling software

Route optimization tools

CRM software

Payroll systems

Job description

Generator Supercenter is seeking a highly organized administrative assistant to oversee daily operations, scheduling, and project management for residential service calls and generator repairs in Peabody, MA. You will coordinate electricians, manage service contracts, and ensure timely project completion with strong attention to detail.

The role emphasizes scheduling, billing, customer service, and team coordination with opportunities for professional growth within a expanding generator services