Production Scheduling & Dispatch Coordinator

Connecticut Appliance and Fireplace Distributors; Southington (CT); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401k with company match

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid time off

Employee discount

Job summary

Connecticut Appliance & Fireplace Distributors is seeking a dependable Production Coordinator to manage delivery, installation, and service appointments in a fast-paced, customer-focused environment. This on-site role collaborates with Sales, Warehouse, Delivery, Installation, and Service teams to keep jobs organized and moving on schedule.

The position requires strong communication, organization, and multi-tasking abilities, with daily coordination across multiple departments to ensure accurate

Qualifications

• Strong customer service and communication skills.
• Ability to manage a high volume of phone and email communications.
• Excellent organization and attention to detail.
• Able to work independently and as part of a team.

Responsibilities

• Coordinate and schedule customer deliveries, installations, and service appointments.
• Communicate regularly with customers by phone and email regarding appointments and project status.
• Work closely with Sales, Warehouse, Delivery, Installation, and Service personnel.
• Confirm products, materials, measurements, permits, work orders, and required documentation are ready before scheduled appointments.
• Maintain accurate schedules and project records in ERP, and document communications.

Skills

Customer service

Communication skills

Organization

Multi-tasking

Problem solving

Independent worker

Team player

Computer skills

Education

High-school diploma

Tools

ERP systems

Scheduling software

CRM software

Job description

Connecticut Appliance & Fireplace Distributors is seeking a dependable Production Coordinator to manage delivery, installation, and service appointments in a fast-paced, customer-focused environment. This on-site role collaborates with Sales, Warehouse, Delivery, Installation, and Service teams to keep jobs organized and moving on schedule.

The position requires strong communication, organization, and multi-tasking abilities, with daily coordination across multiple departments to ensure accurate