Customer Service & Dispatch Coordinator - Appliance Repair

Smart Appliance Repair; Cincinnati (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Smart Appliance Repair is seeking a friendly and organized Customer Service Representative to assist customers and schedule appliance repair services. The CSR will be the first point of contact, helping coordinate service appointments and ensuring a positive customer experience.

This role requires strong communication, basic computer and data entry skills, and the ability to multitask in a fast-growing service company based in Cincinnati, Ohio.

Qualifications

• Strong communication and customer service skills.
• Basic computer and data entry skills.
• Ability to multitask and stay organized.
• Prior customer service or dispatch experience is a plus.

Responsibilities

• Answer incoming customer calls and messages
• Schedule and manage repair appointments
• Collect customer and appliance information
• Dispatch service requests to technicians
• Provide updates and follow up with customers
• Maintain accurate customer records

Skills

Communication

Customer service

Data entry

Multitasking

Job description

Smart Appliance Repair is seeking a friendly and organized Customer Service Representative to assist customers and schedule appliance repair services. The CSR will be the first point of contact, helping coordinate service appointments and ensuring a positive customer experience.

This role requires strong communication, basic computer and data entry skills, and the ability to multitask in a fast-growing service company based in Cincinnati, Ohio.