Service Coordinator: Seamless Scheduling & Customer Care

Newtown Fireplace Shop; Newtown (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Health insurance

Job summary

Newtown Fireplace Shop in Newtown, PA is seeking a Service Coordinator to link customers with our technicians, ensuring smooth appointments and exceptional care for each client. This fast-paced role focuses on organization and clear communication.

You will schedule, track, and update service work orders while maintaining accurate records and coordinating parts as needed. A customer-first mindset and calm problem-solving under pressure are essential to succeed.

Qualifications

• 2+ years of experience in a service coordination, dispatch, or administrative support role.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency with scheduling software, CRMs, or similar service management tools.
• Customer-first mindset with a professional and friendly demeanor.
• Experience in home services, HVAC, or hearth/fireplace industry is a plus.

Responsibilities

• Schedule and coordinate service appointments between customers and field technicians.
• Serve as the primary point of contact for customer inquiries, follow-ups, and service updates.
• Manage work orders from intake through completion, ensuring accurate documentation.
• Dispatch technicians efficiently to maximize daily scheduling and minimize travel time.
• Maintain and update customer records, service histories, and warranty information.
• Coordinate parts ordering and inventory needs in support of upcoming service calls.
• Communicate proactively with customers regarding appointment reminders, delays, or changes.

Skills

Organizational skills

Verbal and written communication

Customer-focused

Problem solving

Multitasking

Tools

Scheduling software

CRM systems

Job description

Newtown Fireplace Shop in Newtown, PA is seeking a Service Coordinator to link customers with our technicians, ensuring smooth appointments and exceptional care for each client. This fast-paced role focuses on organization and clear communication.

You will schedule, track, and update service work orders while maintaining accurate records and coordinating parts as needed. A customer-first mindset and calm problem-solving under pressure are essential to succeed.