Production Scheduler & Customer Operations Dispatcher

Socket.dev; Norcross (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employer Paid Basic Employee Life and?

Employer Paid Long Term Disability

Flexible Spending Accounts

Voluntary Short-Term Disability

Voluntary Life and AD&D Insurance

Voluntary Accident Insurance

Voluntary Critical Illness Insurance

Job summary

Construction Resources in Norcross, GA is seeking a Production Scheduler/Dispatcher responsible for daily billing prep, confirming readiness, and scheduling installations and service. The role supports operations, assists customers and sales, and handles product information, availability, scheduling, and returns.

You will learn from the production manager, route orders, coordinate with warehouse, assist in checkout, and participate in month-end processes and inventory events.

Qualifications

• Must be detail oriented and extremely organized.
• Strong verbal and written communication skills are required.
• High School Diploma or GED required.
• Previous Customer Service work experience is required; previous work experience in our industry is preferred.
• Proficient with Microsoft Office; Outlook, Excel, Word.

Responsibilities

• Schedule and route daily installations.
• Call builders/customers to verify job readiness.
• Route/Schedule orders by requested ship date up to two to three days in advance.
• Distribute next day routes to warehouse in a timely manner for picking and pre-stage process.
• Assist in the check in process each morning.
• Prep completed install orders for the daily billing process.
• Support the month-ending process and participate in each inventory event.
• Respond to telephone inquiries and assist in solving question from customers.
• Answer incoming calls and emails timely & professionally.
• Perform other duties as requested by branch manager.

Skills

Scheduling

Detail oriented

Organization

Verbal and written communication

Customer service

Microsoft Office

Phone etiquette

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Construction Resources in Norcross, GA is seeking a Production Scheduler/Dispatcher responsible for daily billing prep, confirming readiness, and scheduling installations and service. The role supports operations, assists customers and sales, and handles product information, availability, scheduling, and returns.

You will learn from the production manager, route orders, coordinate with warehouse, assist in checkout, and participate in month-end processes and inventory events.