Dynamic Dispatcher - Fast-Paced Scheduling & Customer Service

Hirebridge; Atlanta, Northern (GA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Overtime opportunities

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

Paid vacation

401K

Job summary

Quikrete Heavy Construction Materials is seeking a Dispatcher in Atlanta, GA. The person will compile orders, schedule deliveries and drivers, and provide customer service to ensure smooth operations.

Responsibilities include dispatching drivers, maintaining communication, inputting orders, and coordinating timekeeping. Candidates should have at least 3 years of customer service and dispatch experience, with bilingual Spanish/English being a plus.

Qualifications

• Minimum of 3 years customer service experience preferred.
• High School diploma or GED is required.
• Prior dispatch experience, tracking and scheduling is preferred.
• Bi-Lingual (Spanish/English) will be highly looked upon.
• Computer skills including typing and internet navigation.

Responsibilities

• Dispatch and control the Drivers needed throughout the day and make adjustments to meet daily volume.
• Maintain professional voice on phone/radio and de-escalate tense situations.
• Remain calm and decisive in a high-stress, fast-paced environment.
• Solve problems promptly while fostering customer/driver relationships.
• Assist drivers in locating job sites and understanding delivery areas.
• Determine travel time to jobs and best plant locations to service the job.
• Input orders accurately to customer specifications for delivery.
• Review and verify delivery and product information on orders prior to delivery.
• Handle high call volumes while multitasking with plants, drivers, and office staff.
• Coordinate Driver timekeeping and manage time-off requests and sick/personal days.
• Review Driver timecards, delivery time reports and time entry regularly.

Skills

Customer service

Dispatch experience

Bilingual Spanish/English

Typing

Education

High School Diploma or GED

Job description

Quikrete Heavy Construction Materials is seeking a Dispatcher in Atlanta, GA. The person will compile orders, schedule deliveries and drivers, and provide customer service to ensure smooth operations.

Responsibilities include dispatching drivers, maintaining communication, inputting orders, and coordinating timekeeping. Candidates should have at least 3 years of customer service and dispatch experience, with bilingual Spanish/English being a plus.