Evening Dispatcher & Production Scheduler

HighGround; Bridgewater (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

401(k) with company match up to 6%

Paid time off

Paid holidays

Disability insurance

Job summary

Northeast Power Dry is seeking a dependable Dispatcher to coordinate daily schedules for our production team and project managers. You will be the link between customers, technicians, and internal departments to ensure jobs run efficiently and customers receive timely updates.

We value organization, punctuality, and strong communication in a fast-paced environment. Training and scheduling flexibility are provided to support operations and customer service excellence.

Qualifications

• High school diploma or GED required.
• Previous dispatching or scheduling experience preferred.
• Ability to work 3:00 PM–11:00 PM, weekends 7:00 AM–4:00 PM, overtime as needed, and some holidays.

Responsibilities

• Manage and coordinate daily schedules for production team and project managers.
• Schedule and dispatch technicians, work crews, equipment, and service vehicles.
• Maintain the production planner and proactively fill scheduling gaps caused by cancellations or rescheduling.
• Plan efficient service routes based on technician availability, skill sets, customer needs, equipment requirements, and geographic location.
• Monitor production schedules and routes throughout the day.
• Provide customers and internal departments with timely job updates.
• Work closely with Customer Service Coordinators to ensure each job is handled accurately and efficiently.
• Identify scheduling, productivity, or communication concerns involving the Production Team or Call Center.

Skills

Communication

Organization

Multitasking

Education

High School Diploma or GED

Job description

Northeast Power Dry is seeking a dependable Dispatcher to coordinate daily schedules for our production team and project managers. You will be the link between customers, technicians, and internal departments to ensure jobs run efficiently and customers receive timely updates.

We value organization, punctuality, and strong communication in a fast-paced environment. Training and scheduling flexibility are provided to support operations and customer service excellence.