Production Operations Leader – Refurb & Quality

Employee Relations Associates, Inc.; Indianapolis (IN); On-site; USD 70,000 - 85,000; Full time

Job summary

Employee Relations Associates, Inc. seeks an Operations Supervisor in Indianapolis, IN to lead daily production, ensure efficient refurbishment workflows, and uphold quality standards.

You will coach teams, manage labor and materials, monitor metrics, and drive safety and continuous improvement in a fast-paced environment. The role requires 5–8 years in manufacturing/warehouse settings with 3–5 years in supervision, and proficiency with ERP/WMS and MS Office.

Qualifications

• High school diploma or equivalent; two-year degree preferred.
• 5–8 years in manufacturing, production, cold storage, or warehouse environments.
• 3–5 years of supervisory or management experience.
• Experience managing production schedules, labor allocation, and workflow operations.
• Knowledge of inventory control processes, quality standards, and operational metrics.
• Proficiency with Microsoft Office applications including Excel, Outlook, and Word.
• Experience using ERP systems and production/warehouse management software.
• Strong leadership, communication, problem-solving, and decision-making skills.

Responsibilities

• Plan, coordinate, and supervise daily production operations to achieve targets and on-time delivery.
• Monitor production schedules and communicate delays, bottlenecks, or disruptions.
• Ensure refurbished products meet quality standards and requirements.
• Lead, coach, motivate, and develop team members.
• Communicate performance expectations, priorities, and goals to employees.
• Allocate labor, equipment, and materials to support production needs.
• Monitor and analyze operational performance metrics to drive improvement.
• Conduct employee performance evaluations and administer performance management.
• Support recruitment, onboarding, training, corrective action, and development initiatives.
• Ensure OSHA compliance, safety policies, quality standards, and SOPs.
• Champion continuous improvement initiatives focused on productivity and cost-efficiency.
• Partner with cross-functional teams to resolve operational issues.
• Ensure work order accuracy and timely shipping documentation.
• Maintain inventory accuracy through effective controls.
• Manage attendance, timekeeping, and weekly labor-hour review.
• Provide leadership during absences and critical situations.
• Monitor workflow and resource utilization to meet departmental goals.
• Support a culture of safety, accountability, teamwork, and operational excellence.

Skills

Production & Ops Mgmt

Team Leadership

Production Scheduling

Quality Assurance

Continuous Improvement

Inventory Control

Performance Management

Problem Solving

Cross-Functional Communication

Safety Leadership

Education

High school diploma or equivalent

Assoc./Bachelors degree preferred

Tools

ERP systems

WMS / Production software

Microsoft Office (Excel, Outlook, Word)

Job description

Employee Relations Associates, Inc. seeks an Operations Supervisor in Indianapolis, IN to lead daily production, ensure efficient refurbishment workflows, and uphold quality standards.

You will coach teams, manage labor and materials, monitor metrics, and drive safety and continuous improvement in a fast-paced environment. The role requires 5–8 years in manufacturing/warehouse settings with 3–5 years in supervision, and proficiency with ERP/WMS and MS Office.