Operations Supervisor

JobDiva, Inc.; Indianapolis (IN); On-site; USD 70,000 - 85,000; Full time

Job summary

JobDiva, Inc. in Indianapolis, IN is seeking an Operations Supervisor to lead daily refurbishment production, ensure quality standards, and meet delivery targets.

This hands-on leadership role develops and coaches teams while fostering safety, accountability, and continuous improvement. You will oversee personnel, manage workflow and labor resources, monitor key metrics, and support inventory accuracy and shipping readiness.

Qualifications

• High school diploma or equivalent required; Associate's or bachelor’s degree preferred.
• 5–8 years of experience in manufacturing, production, cold storage, or warehouse.
• 3–5 years of supervisory or team leadership experience.
• Experience planning production schedules, labor allocation, and workflow operations.
• Knowledge of inventory control, quality standards, and performance metrics.
• Proficiency with Microsoft Office and ERP/WMS systems.
• Strong leadership, communication, problem-solving, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Plan, coordinate, and supervise daily production operations to achieve targets and on-time delivery.
• Monitor schedules and communicate potential delays, bottlenecks, or disruptions.
• Ensure refurbished products meet quality standards and customer specs.
• Lead, coach, motivate, and develop team members.
• Allocate labor, equipment, and materials to support daily workflow.
• Track performance metrics and drive continuous improvement initiatives.
• Support recruitment, onboarding, training, and employee development.
• Ensure OSHA compliance and adherence to safety policies and SOPs.
• Collaborate with cross-functional teams to resolve issues in operations.

Skills

Production Scheduling

Team Leadership

Inventory Control

Safety Compliance

Continuous Improvement

Cross-Functional Collaboration

Problem Solving

Performance Management

Education

Associate's or Bachelor's degree in Operations/Manufacturing/Business or related field

Tools

ERP systems

Warehouse Management Software (WMS)

Job description

Operations Supervisor
Location: Indianapolis, IN
Job Type: Direct Hire
Salary: $70,000–$85,000 annually

Job Summary

The Operations Supervisor is responsible for leading daily production operations and ensuring assets move efficiently through the refurbishment process while meeting quality standards, production targets, and customer delivery requirements. This role provides hands‑on leadership, develops and coaches team members, promotes a culture of safety, accountability, and continuous improvement, and collaborates cross‑functionally to resolve operational challenges and enhance performance.

The Operations Supervisor oversees personnel, manages workflow and labor resources, monitors key operational metrics, and supports inventory accuracy and shipping readiness.

Key Responsibilities

• Plan, coordinate, and supervise daily production operations to achieve production targets and meet on‑time delivery commitments.
• Monitor production schedules and proactively communicate potential delays, bottlenecks, or operational disruptions.
• Ensure refurbished products meet established quality standards, customer specifications, and operational requirements.
• Lead, coach, motivate, and develop team members.
• Communicate performance expectations, production priorities, operational goals, and business updates to employees.
• Allocate labor, equipment, and material resources to support production requirements and daily workflow.
• Monitor and analyze operational performance metrics to drive employee performance and continuous improvement.
• Conduct employee performance evaluations and administer performance management activities.
• Support recruitment, onboarding, training, corrective action, and employee development initiatives.
• Ensure compliance with OSHA regulations, company safety policies, quality standards, and SOPs.
• Champion continuous improvement initiatives focused on productivity, quality, efficiency, and cost‑effectiveness.
• Partner with cross‑functional teams to identify and resolve operational, inventory, quality, and customer service issues.
• Ensure work order accuracy and timely completion of shipping and operational documentation.
• Maintain inventory accuracy through effective inventory control practices.
• Manage employee attendance, timekeeping records, and weekly labor‑hour review and approval processes.
• Provide operational leadership and decision‑making support during management absences and other business‑critical situations.
• Monitor workflow, production capacity, and resource utilization to ensure departmental goals are achieved.
• Support a culture of safety, accountability, teamwork, and operational excellence.

Minimum Qualifications

• High school diploma or equivalent required; Associate's or bachelor’s degree in operations, Manufacturing, Business, or a related field preferred.
• 5–8 years of experience in a manufacturing, production, cold storage, or warehouse environment.
• 3–5 years of supervisory, management, or team leadership experience.
• Proven experience managing production schedules, labor allocation, and workflow operations.
• Knowledge of inventory control processes, quality standards, and operational performance metrics.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
• Experience using ERP systems and production and/or warehouse management software.
• Strong leadership, communication, problem‑solving, and decision‑making skills.
• Ability to thrive in a fast‑paced environment while effectively managing multiple priorities.

Preferred Qualifications

• Experience in production, manufacturing, logistics, pharmaceutical, cold‑chain, or warehouse operations environments.
• Working knowledge of Lean Manufacturing, Six Sigma, Kaizen, or other continuous improvement methodologies.
• Demonstrated ability to build, develop, and lead high‑performing teams while fostering employee engagement and accountability.
• Knowledge of quality management systems (QMS), process controls, and operational excellence best practices.
• Experience identifying, troubleshooting, and resolving operational challenges through root cause analysis and corrective action implementation.
• Experience using ERP, warehouse management (WMS), or production management systems to support operational planning and execution.
• Strong analytical and problem‑solving skills with the ability to make data‑driven decisions in a fast‑paced environment.
• Experience implementing process improvements that enhance productivity, quality, safety, and cost efficiency.

Skills & Competencies

• Production and Operations Management
• Team Leadership and Employee Development
• Production Scheduling and Workforce Planning
• Quality Assurance and Process Compliance
• Continuous Improvement and Operational Efficiency
• Inventory Control and Materials Management
• Performance Management, Coaching, and Mentoring
• Problem‑Solving and Root Cause Analysis
• Cross‑Functional Communication and Collaboration
• Safety Leadership and Regulatory Compliance

Physical Requirements

• Ability to stand for long periods and use hands/fingers repetitively.
• Ability to walk, reach, bend, stoop, kneel, and crouch.
• Ability to lift and/or move up to 40 pounds.
• Good hand‑eye coordination and ability to handle or feel objects, tools, and equipment.
• Specific vision abilities include some close vision.
• Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

Work Environment

This position operates in a combination of office, production, manufacturing, cold storage, and warehouse environments. PPE for hearing, eye, and thermal protection will be used as needed.

Tools & Equipment

• Computer
• Printer
• Office equipment
• Warehouse equipment
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