Production Operations Lead — Incident & Change

Bank of America; Newark (NJ); On-site; USD 75,000 - 110,000; Full time

Job summary

Bank of America is seeking an IT operations professional to monitor and run the day-to-day operations of critical technology platforms and business continuity processes in the Newark area. You will coordinate incident management, change activities, and communications, while supporting associates and ensuring operational readiness across supported groups.

This role requires strong collaboration with partners and timely escalation when needed, plus focus on clear status reporting and continuous

Qualifications

• Must have Current RCO Access Management experience.

Responsibilities

• Monitors and runs day-to-day operations of critical technology platforms and business continuity.
• Gathers and analyzes incidents to provide clear status to production support and leadership.
• Escalates issues impacting multiple teams and coordinates resolution.
• Supports change management and scheduled maintenance activities.
• Provides training and communications to ensure proper use of technology solutions.
• Collaborates with partners to plan large-scale change events and ensure smooth implementation.

Skills

RCO Access Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking an IT operations professional to monitor and run the day-to-day operations of critical technology platforms and business continuity processes in the Newark area. You will coordinate incident management, change activities, and communications, while supporting associates and ensuring operational readiness across supported groups.

This role requires strong collaboration with partners and timely escalation when needed, plus focus on clear status reporting and continuous