Senior Group Operations Leader - Strategy & Process Excellence

Bank of America; Newark (DE); Presencial; USD 110.000 - 170.000; Jornada completa

Descripción de la vacante

Bank of America in Newark, DE seeks a Senior Operations Manager to lead multiple major operations segments. You will forecast staffing, align with policy, and drive process improvements across a site, region, or product line, coordinating with technology and business stakeholders to deliver efficient, compliant operations.

The role requires strong project, change, and portfolio management, with emphasis on data-driven decision making, inclusivity, and the ability to present to executives.

Formación

• Ability to manage strategic portfolios across multiple operations segments.
• Strong project, change and portfolio management skills.
• Experience leading teams and coaching for performance and growth.
• Familiarity with budgeting, forecasting and regulatory alignment.
• Proven track record delivering process improvements and operational excellence.

Responsabilidades

• Oversees forecasting and staffing levels and provides coaching to drive Operational Excellence.
• Leads teams to adhere to policies and procedures impacting operations and product lines.
• Provides strategic guidance to develop procedures and oversee budget and forecasting for designated areas.
• Evaluates efficiencies, measures performance using KPIs and identifies improvement opportunities.
• Aligns priorities with employee metrics and fosters an inclusive work environment.

Conocimientos

Strategic Portfolio Management

Project Management

Change Management

Initiative Management

Strategic Planning

People Management

Employee Engagement

Operational Excellence

Capacity Planning

Agile Project Management

Digital Transformation

Collaboration

Controls Management

Issue Management

Problem Solving

Policies, Procedures, and Guidelines

Process Management

Process Performance Measurement

Written Communications

Active Listening

Drives Engagement

Prioritization

Process Design

Process Mapping

Key Performance Indicators

Customer Service Management

Regulatory Compliance

Risk Management

Stakeholder Management

Talent Development

Business Operations Management

Customer and Client Focus

Decision Making

Relationship Building

Business Process Analysis

Career Path Design

Organizational Effectiveness

Strategic Thinking

Strategy Planning and Development

Descripción del empleo

Bank of America in Newark, DE seeks a Senior Operations Manager to lead multiple major operations segments. You will forecast staffing, align with policy, and drive process improvements across a site, region, or product line, coordinating with technology and business stakeholders to deliver efficient, compliant operations.

The role requires strong project, change, and portfolio management, with emphasis on data-driven decision making, inclusivity, and the ability to present to executives.