Tech Change Operations Lead

Bank of America; Pennington (AL); On-site; USD 92,000 - 160,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America is seeking a seasoned technology change operations leader in Pennington, NJ to manage day-to-day team activities, delegate work, and mentor colleagues. The role emphasizes supervising processes, ensuring SLAs, and coordinating on-call support for off-hours and releases.

You will collaborate across incident, problem, and change domains, communicate findings to senior management, and contribute to governance and compliance efforts while advancing career development within the

Qualifications

• Five years experience in technology change management or production change operations.
• Ability to assess change records for consistency across risk, impact, scope, schedule, implementation, backout, and validation.
• Working knowledge of approval paths and the distinction between readiness review and accountable approval.
• Experience with ServiceNow or a comparable enterprise change-management platform.
• Across Incident, Problem and Change data, ability to identify scheduling conflicts and dependencies across application and infrastructure teams.
• Ability to interpret change data, identify exceptions and trends, and communicate findings accurately.
• Strong collaboration, written communication, documentation, judgment, attention to detail, and prioritization skills.

Responsibilities

• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Performs all responsibilities of team members from applicable teams
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows

Skills

Collaboration

Influence

Production Support

Risk Management

Solution Design

Analytical Thinking

Architecture

Innovative Thinking

Result Orientation

Stakeholder Management

Adaptability

Automation

DevOps Practices

Project Management

Solution Delivery Process

Job description

Bank of America is seeking a seasoned technology change operations leader in Pennington, NJ to manage day-to-day team activities, delegate work, and mentor colleagues. The role emphasizes supervising processes, ensuring SLAs, and coordinating on-call support for off-hours and releases.

You will collaborate across incident, problem, and change domains, communicate findings to senior management, and contribute to governance and compliance efforts while advancing career development within the