Production Operations Lead — Growth & Flexible Work

FIS Management Services LLC; Ohio; Presencial; USD 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work environment

Career growth

Competitive pay

Benefits package

Descripción de la vacante

FIS is seeking a Production Operations Supervisor to oversee day-to-day production processing functions, ensuring service levels, quality standards, and business objectives are achieved. You will lead a team of operations and support professionals, providing direction, coaching, and performance management while driving process improvements and operational excellence.

Shift: Varies. This role involves high-volume production environments common in fintech operations, requiring strong

Formación

• High School Diploma or equivalent; Bachelor's degree preferred.
• Typically minimum 4 years relevant operations or production experience.
• Previous leadership or team lead experience preferred.

Responsabilidades

• Lead daily production operations, ensuring service levels, quality standards, and business objectives are met.
• Coach, develop, and manage team performance, including scheduling, goal setting, and performance reviews.
• Monitor workflow, resolve operational issues, and support client and business needs.
• Analyze operational metrics and implement process improvements to increase efficiency and productivity.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Conocimientos

Team leadership

Scheduling

Performance management

Problem solving

Communication

Organizational skills

Educación

High School Diploma

Bachelor's degree preferred

Descripción del empleo

FIS is seeking a Production Operations Supervisor to oversee day-to-day production processing functions, ensuring service levels, quality standards, and business objectives are achieved. You will lead a team of operations and support professionals, providing direction, coaching, and performance management while driving process improvements and operational excellence.

Shift: Varies. This role involves high-volume production environments common in fintech operations, requiring strong