Production Operations Supervisor — Fast-Paced Fintech Growth

Fidelity Information Services, LLC; Georgia; Presencial; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible and creative work environment

Inclusive and collaborative atmosphere

Professional and personal development

Volunteer opportunities

Competitive salary and benefits

Career advancement opportunities

Exposure to innovative technologies

Descripción de la vacante

Fidelity Information Services, LLC (FIS) is seeking a Production Operations Supervisor to oversee daily production processing, ensure service levels, quality, and business objectives. You will lead a team of operations professionals, providing direction, coaching, and performance management while driving process improvements and operational excellence.

The role requires a 4+ year track record in operations or production, strong leadership abilities, and the capacity to manage multiple priorities

Formación

• High School Diploma or Equivalent; Bachelor's degree preferred.
• Typically 4+ years in operations or production.
• Leadership, supervisory or team lead experience preferred.
• Strong problem-solving, communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience leading teams in high-volume production, print, manufacturing, or operations.
• Experience with process improvement and performance metrics.
• Knowledge of workforce planning, scheduling and operational reporting.

Responsabilidades

• Lead daily production operations, ensuring service levels, quality standards, and business objectives are met.
• Coach, develop, and manage team performance, including scheduling, goal setting, and performance reviews.
• Monitor workflow, resolve operational issues, and support client and business needs.
• Analyze operational metrics and implement process improvements to increase efficiency and productivity.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Conocimientos

Leadership

Scheduling

Performance reviews

Process improvement

Operational reporting

Workforce planning

Communication

Problem-solving

Educación

High School Diploma

Bachelor's degree preferred

Descripción del empleo

Fidelity Information Services, LLC (FIS) is seeking a Production Operations Supervisor to oversee daily production processing, ensure service levels, quality, and business objectives. You will lead a team of operations professionals, providing direction, coaching, and performance management while driving process improvements and operational excellence.

The role requires a 4+ year track record in operations or production, strong leadership abilities, and the capacity to manage multiple priorities