Associate Advanced, Production Operations

FIS INC (OLD FIS); San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and benefits

Learning and development opportunities

Inclusive, diverse work environment

Community involvement and outreach

Job summary

FIS INC (OLD FIS) in Texas is seeking an Associate Advanced, Production Operations to support daily card production and act as a trusted resource for associates and shift leadership. You will help ensure production activities are executed safely, efficiently, and in accordance with quality standards and procedures.

This role blends hands-on production responsibilities with leadership support activities including training, testing, process documentation, and continuous improvement initiatives

Qualifications

• High school diploma or GED required.
• Experience in production, manufacturing, operations, or processing environment.
• Ability to troubleshoot and problem-solve with attention to detail.
• Strong written and verbal communication for documenting procedures.

Responsibilities

• Operate production equipment and related systems to meet daily output targets.
• Serve as a lead resource for production associates during daily operations.
• Assist with onboarding, training, and coaching team members on equipment and procedures.
• Conduct testing and validation activities for processes and equipment enhancements.
• Create and maintain operational documentation, work instructions, and process guides.
• Monitor workflows and identify opportunities to improve efficiency and throughput.
• Troubleshoot routine equipment and process issues to minimize downtime.
• Ensure compliance with safety, quality, and regulatory requirements.

Skills

Problem solving

Attention to detail

Team collaboration

Communication

Shift work

Education

High school diploma or GED

Job description

As an Associate Advanced, Production Operations, you will play a key role in supporting daily card production operations while serving as a trusted resource for associates and shift leadership. You will help ensure production activities are executed safely, efficiently, and in accordance with quality standards and operational procedures. This role combines hands‑on production responsibilities with leadership support activities including training, testing, process documentation, and continuous improvement initiatives. Success is measured by operational excellence, team readiness, quality outcomes, and the achievement of production goals.

Schedule

D1: Monday – Wednesday from 7:00 AM – 7:30 PM
D2: Thursday – Saturday from 7:00 AM – 7:30 PM

Responsibilities

• Operate production equipment, inserters, printers, sorters, and related production systems to meet daily output targets.
• Support shift management by serving as a lead resource for production associates during daily operations.
• Assist with onboarding, training, and coaching team members on equipment, procedures, and quality standards.
• Conduct testing and validation activities for processes, materials, and equipment enhancements.
• Create, maintain, and update operational documentation, work instructions, and process guides.
• Monitor production workflows and identify opportunities to improve efficiency, accuracy, and throughput.
• Troubleshoot routine equipment and process issues to minimize downtime and maintain production schedules.
• Ensure compliance with operational, quality, security, and safety requirements in a regulated production environment.
• Track production results and communicate operational concerns, risks, and improvement opportunities to leadership.
• Perform repetitive tasks with accuracy and consistency while maintaining high quality standards and meeting deadlines.

Required Qualifications

• High school diploma, GED, or equivalent combination of education and relevant experience.
• Experience working in a production, manufacturing, operations, or processing environment.
• Effective problem‑solving and troubleshooting skills with attention to detail.
• Strong verbal and written communication skills, including documentation of procedures and processes.
• Ability to adapt to changing priorities, work independently, and collaborate across teams.
• Ability to lift, move, and handle production materials and perform repetitive tasks as required.
• Ability to work 12‑hour shifts and overtime as needed to support business requirements.

Preferred Qualifications

• Experience supporting production leadership or acting as a lead associate within a manufacturing or operations environment.
• Knowledge of continuous improvement methodologies and process optimization practices.
• Experience creating work instructions, standard operating procedures, or training materials.
• Familiarity with production performance metrics and reporting tools.
• Experience working in a highly regulated, quality‑driven production environment.

Benefits

• Opportunities to make an impact in fintech.
• Personal and professional learning.
• Inclusive, diverse work environment.
• Resources to give back to your community.
• Competitive salary and benefits.

EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.