Manager, Production Operations

Fidelity Information Services, LLC; Columbus (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Career growth

Global fintech leader

Job summary

Fidelity Information Services, LLC is seeking a Production Operations Supervisor to oversee daily production processing and lead a team toward service reliability and high performance. The role emphasizes coaching, scheduling, and performance reviews to deliver results in a fast-paced environment.

You will analyze metrics, drive process improvements, and ensure compliance with policies and regulations while supporting client needs and business objectives.

Qualifications

• High School Diploma or equivalent required; Bachelor's degree preferred.
• Typically 4+ years of operations or production experience.
• Prior leadership or supervisory experience preferred.
• Strong problem-solving, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead daily production operations to meet service levels and quality standards.
• Coach and manage team performance, including scheduling and performance reviews.
• Monitor workflow, resolve operational issues, and support client and business needs.
• Analyze metrics and implement process improvements to increase efficiency.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Skills

Leadership

Team management

Process improvement

Production scheduling

Problem solving

Communication

Organization

Multitasking

Education

High School Diploma or Equivalent

Bachelor's degree preferred

Job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions

touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

About the role:

As a Production Operations Supervisor, you will oversee the day-to-day operations of production processing functions, ensuring service levels, quality standards, and business objectives are achieved. You will lead a team of operations and support professionals, providing direction, coaching, and performance management while driving process improvements, operational excellence, and a high-performance work environment.

Shift: Varies

What you will be doing:

• Lead daily production operations, ensuring service levels, quality standards, and business objectives are met.
• Coach, develop, and manage team performance, including scheduling, goal setting, and performance reviews.
• Monitor workflow, resolve operational issues, and support client and business needs.
• Analyze operational metrics and implement process improvements to increase efficiency and productivity.
• Ensure compliance with company policies, procedures, and regulatory requirements.

What you will need:

• High School Diploma or Equivalent (Bachelor's degree preferred)
• Typically Minimum 4 Years Relevant Operations or Production Experience
• Previous leadership, supervisory, or team lead experience preferred
• Strong problem-solving, communication, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment

Strongly preferred if you have:

• Experience leading teams in a high-volume production, print, manufacturing, or operations environment
• Experience with process improvement and performance metrics
• Knowledge of workforce planning, scheduling, and operational reporting

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Inclusive and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits
• Career advancement opportunities within a global fintech leader
• Exposure to innovative technologies and operational excellence initiative

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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