Production Operations Leader

FIS Management Services; Ohio; Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible and creative work environment

Inclusive and collaborative atmosphere

Professional and personal development

Opportunities to volunteer and support

Competitive salary and benefits

Career advancement opportunities

Exposure to innovative technologies

Descripción de la vacante

FIS is seeking a Production Operations Supervisor to oversee daily production processing, drive service levels and quality, and lead a team of operations professionals. You will provide direction, coaching, and performance management while championing process improvements and a high-performance culture.

Shift varies and the role emphasizes cross-functional collaboration, compliance with policies, and delivering results in a fast-paced fintech environment.

Formación

• High School Diploma or equivalent; Bachelor's degree preferred.
• 4+ years of operations or production experience.
• Experience leading teams or supervisory roles.
• Strong problem-solving, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in high-volume production or operations environment is a plus.

Responsabilidades

• Lead daily production operations and meet service levels.
• Coach and manage team performance including scheduling and reviews.
• Monitor workflow, resolve issues, and support client needs.
• Analyze metrics and implement process improvements to boost efficiency.
• Ensure compliance with policies, procedures and regulatory requirements.

Conocimientos

Leadership

Coaching

Performance management

Scheduling

Problem solving

Communication

Organizational skills

Multi-tasking

Educación

High School Diploma or Equivalent

Bachelor's degree preferred

Descripción del empleo

FIS is seeking a Production Operations Supervisor to oversee daily production processing, drive service levels and quality, and lead a team of operations professionals. You will provide direction, coaching, and performance management while championing process improvements and a high-performance culture.

Shift varies and the role emphasizes cross-functional collaboration, compliance with policies, and delivering results in a fast-paced fintech environment.