Associate I, Production Operations

FIS Management Services; San Antonio (TX); Presencial; USD 52.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and benefits

Career growth opportunities

Inclusive, diverse work environment

Descripción de la vacante

FIS in Texas is seeking an Associate Advanced, Production Operations to support daily card production activities, lead as a resource for associates and shift leadership, and help ensure safe, efficient operations in a regulated environment.

You will train teammates, document processes, test improvements, monitor workflows, and drive ongoing efficiency, quality, and throughput while meeting production goals.

Formación

• Must have a high school diploma or equivalent.
• Experience in production, manufacturing, operations, or processing.
• Strong problem-solving and troubleshooting skills with attention to detail.
• Excellent verbal and written communication; documentation of procedures.
• Ability to adapt to changing priorities and collaborate across teams.
• Ability to lift, move, and handle production materials and perform repetitive tasks.

Responsabilidades

• Operate production equipment and related systems to meet daily output targets.
• Serve as a lead resource for production associates during daily operations.
• Assist with onboarding, training, and coaching on equipment and procedures.
• Conduct testing and validation for processes, materials, and equipment enhancements.
• Create and update operational documentation, work instructions, and process guides.
• Monitor workflows and identify opportunities to improve efficiency, accuracy, and throughput.
• Troubleshoot routine equipment and process issues to minimize downtime.
• Ensure compliance with quality, safety, and regulatory requirements.

Conocimientos

Problem solving

Troubleshooting

Communication

Adaptability

Team collaboration

Educación

High school diploma or GED

Descripción del empleo

Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role

As an Associate Advanced, Production Operations, you will play a key role in supporting daily card production operations while serving as a trusted resource for associates and shift leadership. You will help ensure production activities are executed safely, efficiently, and in accordance with quality standards and operational procedures. This role combines hands‑on production responsibilities with leadership support activities including training, testing, process documentation, and continuous improvement initiatives. Success is measured by operational excellence, team readiness, quality outcomes, and the achievement of production goals.

Schedule(s):

N1: Sunday - Tuesday from 7pm - 7:30am

N2: Wednesday - Friday from 7pm - 7:30am

What You Will Be Doing

• Operate production equipment, inserters, printers, sorters, and related production systems to meet daily output targets.
• Support shift management by serving as a lead resource for production associates during daily operations.
• Assist with onboarding, training, and coaching team members on equipment, procedures, and quality standards.
• Conduct testing and validation activities for processes, materials, and equipment enhancements.
• Create, maintain, and update operational documentation, work instructions, and process guides.
• Monitor production workflows and identify opportunities to improve efficiency, accuracy, and throughput.
• Troubleshoot routine equipment and process issues to minimize downtime and maintain production schedules.
• Ensure compliance with operational, quality, security, and safety requirements in a regulated production environment.
• Track production results and communicate operational concerns, risks, and improvement opportunities to leadership.
• Perform repetitive tasks with accuracy and consistency while maintaining high quality standards and meeting deadlines.

Required Qualifications

• High school diploma, GED, or equivalent combination of education and relevant experience.
• Experience working in a production, manufacturing, operations, or processing environment.
• Effective problem-solving and troubleshooting skills with attention to detail.
• Strong verbal and written communication skills, including documentation of procedures and processes.
• Ability to adapt to changing priorities, work independently, and collaborate across teams.
• Ability to lift, move, and handle production materials and perform repetitive tasks as required.
• Ability to work 12-hour shifts and overtime as needed to support business requirements.

Preferred Qualifications

• Experience supporting production leadership or acting as a lead associate within a manufacturing or operations environment.
• Knowledge of continuous improvement methodologies and process optimization practices.
• Experience creating work instructions, standard operating procedures, or training materials.
• Familiarity with production performance metrics and reporting tools.
• Experience working in a highly regulated, quality-driven production environment.

What We Offer you

At FIS, you can grow your career as far as you want to take it. Here's what else we offer:

• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our