Manager, Production Operations

FIS Management Services; Ohio; Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible and creative work environment

Inclusive and collaborative atmosphere

Professional and personal development

Opportunities to volunteer and support

Competitive salary and benefits

Career advancement opportunities

Exposure to innovative technologies

Descripción de la vacante

FIS is seeking a Production Operations Supervisor to oversee daily production processing, drive service levels and quality, and lead a team of operations professionals. You will provide direction, coaching, and performance management while championing process improvements and a high-performance culture.

Shift varies and the role emphasizes cross-functional collaboration, compliance with policies, and delivering results in a fast-paced fintech environment.

Formación

• High School Diploma or equivalent; Bachelor's degree preferred.
• 4+ years of operations or production experience.
• Experience leading teams or supervisory roles.
• Strong problem-solving, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in high-volume production or operations environment is a plus.

Responsabilidades

• Lead daily production operations and meet service levels.
• Coach and manage team performance including scheduling and reviews.
• Monitor workflow, resolve issues, and support client needs.
• Analyze metrics and implement process improvements to boost efficiency.
• Ensure compliance with policies, procedures and regulatory requirements.

Conocimientos

Leadership

Coaching

Performance management

Scheduling

Problem solving

Communication

Organizational skills

Multi-tasking

Educación

High School Diploma or Equivalent

Bachelor's degree preferred

Descripción del empleo

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

About the role

As a Production Operations Supervisor, you will oversee the day-to-day operations of production processing functions, ensuring service levels, quality standards, and business objectives are achieved. You will lead a team of operations and support professionals, providing direction, coaching, and performance management while driving process improvements, operational excellence, and a high-performance work environment.

Shift: Varies

What you will be doing

• Lead daily production operations, ensuring service levels, quality standards, and business objectives are met.
• Coach, develop, and manage team performance, including scheduling, goal setting, and performance reviews.
• Monitor workflow, resolve operational issues, and support client and business needs.
• Analyze operational metrics and implement process improvements to increase efficiency and productivity.
• Ensure compliance with company policies, procedures, and regulatory requirements.

What you will need

• High School Diploma or Equivalent (Bachelor's degree preferred)
• Typically Minimum 4 Years Relevant Operations or Production Experience
• Previous leadership, supervisory, or team lead experience preferred
• Strong problem-solving, communication, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment

Strongly preferred if you have

• Experience leading teams in a high-volume production, print, manufacturing, or operations environment
• Experience with process improvement and performance metrics
• Knowledge of workforce planning, scheduling, and operational reporting

What we offer you

• Flexible and creative work environment
• Inclusive and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits
• Career advancement opportunities within a global fintech leader
• Exposure to innovative technologies and operational excellence initiative

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

Legal Disclaimers

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

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