Production Office Coordinator

Paycom - ATS; Pooler (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Southern Industries Home Improvement is seeking a Production Administrator to support the office and production teams. You will delegate tasks, train staff, coach performance, and maintain accurate hours and documents.

You will engage customers across phone, email, and in person, acting as a brand ambassador for both internal and external customers. You will also manage data entry in Salesforce, process payments, coordinate material deliveries, and prepare reports.

Qualifications

• Experience supporting production or office teams
• Strong organizational skills and attention to detail
• Excellent communication and customer service abilities
• Proficiency with standard office software
• Ability to train and coach staff as needed
• Ability to manage calendar and scheduling

Responsibilities

• Supports Production Manager with the work performance of Office Administration team members in the production office.
• Delegates tasks and monitors completion to ensure timely results.
• Trains staff on procedures and coaches performance improvements.
• Follows up on activities and verifies hours worked.
• Interfaces with customers by phone, email, chat, or in person to provide information on installation and services.
• Acts as brand ambassador for internal and external customers.
• Answers calls professionally and directs calls appropriately.
• Organizes production documents and ensures proper filing per policy.
• Ensures sales and production data is entered in systems and reports are generated.
• Provides administrative and scheduling support to the General Sales Manager and Production Manager, including reviewing paperwork, creating folders, scheduling jobs, ordering materials, and updating completions.
• Enters job information into Salesforce within required timelines to enable coordination across teams.
• Receives money, reconciles funds and deposits.
• Assists with truck arrivals and inventory deliveries.
• Completes reports to track job status, costs, and financial reporting needs.
• Calls customers to discuss appointments and update on status; collects reviews after job completion.
• Processes permits and business licenses as required.
• Collaborates with Fleet & Safety to keep vehicle records up to date.
• Serves as location contact to share information from headquarters to staff.
• Assists with onboarding new hires across departments.
• Returns calls, voicemails and emails daily.
• Performs additional duties as assigned.

Skills

Office administration

Customer service

Data entry

Job description

Southern Industries Home Improvement is seeking a Production Administrator to support the office and production teams. You will delegate tasks, train staff, coach performance, and maintain accurate hours and documents.

You will engage customers across phone, email, and in person, acting as a brand ambassador for both internal and external customers. You will also manage data entry in Salesforce, process payments, coordinate material deliveries, and prepare reports.