Production Administrator

Paycom - ATS; Pooler (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Southern Industries Home Improvement is seeking a Production Administrator to support the office and production teams. You will delegate tasks, train staff, coach performance, and maintain accurate hours and documents.

You will engage customers across phone, email, and in person, acting as a brand ambassador for both internal and external customers. You will also manage data entry in Salesforce, process payments, coordinate material deliveries, and prepare reports.

Qualifications

• Experience supporting production or office teams
• Strong organizational skills and attention to detail
• Excellent communication and customer service abilities
• Proficiency with standard office software
• Ability to train and coach staff as needed
• Ability to manage calendar and scheduling

Responsibilities

• Supports Production Manager with the work performance of Office Administration team members in the production office.
• Delegates tasks and monitors completion to ensure timely results.
• Trains staff on procedures and coaches performance improvements.
• Follows up on activities and verifies hours worked.
• Interfaces with customers by phone, email, chat, or in person to provide information on installation and services.
• Acts as brand ambassador for internal and external customers.
• Answers calls professionally and directs calls appropriately.
• Organizes production documents and ensures proper filing per policy.
• Ensures sales and production data is entered in systems and reports are generated.
• Provides administrative and scheduling support to the General Sales Manager and Production Manager, including reviewing paperwork, creating folders, scheduling jobs, ordering materials, and updating completions.
• Enters job information into Salesforce within required timelines to enable coordination across teams.
• Receives money, reconciles funds and deposits.
• Assists with truck arrivals and inventory deliveries.
• Completes reports to track job status, costs, and financial reporting needs.
• Calls customers to discuss appointments and update on status; collects reviews after job completion.
• Processes permits and business licenses as required.
• Collaborates with Fleet & Safety to keep vehicle records up to date.
• Serves as location contact to share information from headquarters to staff.
• Assists with onboarding new hires across departments.
• Returns calls, voicemails and emails daily.
• Performs additional duties as assigned.

Skills

Office administration

Customer service

Data entry

Job description

Supports the Production Manager with the work performance of Office Administration team members within the office while they are performing Production related functions. Responsible for actions including, but not limited to, delegating responsibilities, training of duty completion, coaching for performance, following up on activities, verifying hours worked, and communicating information to both employees and subcontractors.Interacts with customers via telephone, email, online chat, or in person to provide support and information on job installation, products or services. Serve as brand ambassador for internal and external customers.Answers phone calls in a professional manner and redirects incoming telephone traffic as appropriate.Collects, processes, and organizes production documents as they come into the office and ensures that all documents and files are organized properly in accordance with company standards, policies, and procedures.Ensures that all sales and production information is entered into appropriate systems, reports are generated as needed, and individuals who need sales and production information is able to access it properly.Provides administrative and scheduling support to the General Sales Manager and Production Manager including reviewing sales paperwork, creation of production folders, job scheduling, material ordering, updating completions, and participating in board meetings.Enters job related information into Sales Force within the required timeframe to enable Sales, Production and Accounting to properly perform tasks with input data.Receive money, reconcile the funds against jobs and make deposits into bank accounts.Assist Production in the receipt of trucks bringing inventory and coordinate location of delivery of products.Completes and manages report functions to ensure job status is completed in system, job costs are accurate, financial reports are completed, and follows through on reporting needs of the office.Make customer calls to discuss scheduled appointments and update customers on status of job. Obtain reviews from customers following completed jobs.Process and obtain required permits and business licenses.Southern Industries Home Improvement | Production AdministratorCollaborate with Fleet & Safety Coordinator to ensure vehicle maintenance records, registration, and required documentation or information is provided to Fleet & Safety Coordinator in a timely manner.Serves as a location point of contact to collaborate with various departments to share information and ensure communication of information from headquarters to all location staff.Collaborate with all departments for orienting new hires.Responsible for returning all phone calls, voice mails and emails by the end of each day.Run errands as required.Perform additional duties as assigned.