Dynamic Office Administrator — Scheduling, CRM & Customer Support

Southern Home Services; Winter Park (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Year-round work

Weekly pay

Paid time off

Medical benefits

Health savings account

Flexible spending

Employee discounts

Short-term life insurance

Life insurance

Job summary

Southern Home Services is seeking an Office Administrator to support our residential HVAC, Plumbing and Electrical services. You will answer customer requests, coordinate between customers and technicians, and schedule service appointments.

You will maintain records, process invoices, and help with product and service information. The role emphasizes customer care, organization, and teamwork in a dynamic office environment with growth opportunities.

Qualifications

• Minimum of 1-year administrative or customer service experience in an office setting.
• Ability to cultivate strong rapport with customers and co-workers.
• Organize, prioritize and manage time effectively to complete tasks.
• Work well independently with integrity in a structured yet relaxed environment.
• Enjoy patiently, empathetically helping others.
• Excellent written and verbal communication skills.

Responsibilities

• Answer incoming customer requests and inquiries professionally.
• Act as liaison between customers, technicians, salespersons and management.
• Schedule service and maintenance appointments.
• Maintain and update customer records based on interactions.
• Process invoice payments.
• Provide information about products and services.
• Troubleshoot and resolve customer issues.
• Develop and maintain a knowledge base of products and services.
• Participate in in-house training on products and required office software.
• Perform additional duties as assigned.

Skills

Customer service

Rapport building

Time management

Independence

Empathy

Communication skills

Job description

Southern Home Services is seeking an Office Administrator to support our residential HVAC, Plumbing and Electrical services. You will answer customer requests, coordinate between customers and technicians, and schedule service appointments.

You will maintain records, process invoices, and help with product and service information. The role emphasizes customer care, organization, and teamwork in a dynamic office environment with growth opportunities.