Production Manager

Horizon Goodwill Industries; Charles Town (WV); On-site; USD 18,000 - 26,000; Full time

Job summary

Horizon Goodwill Industries in Charles Town, WV is seeking a Production Manager to supervise the retail store in the Store Manager's absence. The role covers backroom processes, donation experience, sales, merchandising, pricing, maintenance, and related paperwork.

The position requires a High School Diploma or equivalent and at least one year of retail experience. Reliable transportation and ability to pass screenings are needed, with duties including merchandising, customer service, and

Qualifications

• High School Diploma or equivalent required.
• At least one-year retail experience with increasing responsibilities.
• Reliable transportation.
• Ability to pass pre-screenings such as background or drug screenings.

Responsibilities

• Assist with supervising store personnel and assigned trainees.
• Assist with arranging store windows, store displays, and promotional activities.
• Assist with training of new hires.
• Assist with coaching, providing feedback, and development of all store personnel.
• Support store personnel in achieving specific performance metrics.
• Provide and assist store personnel in creating an exceptional customer service experience for our shoppers and donors.
• Maintain efficient product flow in line with company policies and procedures.
• Perform regular audits on workstations and donation area including trash, recycling, and priced merchandise.
• Sell merchandise and provide customer service as well as resolve customer complaints through HGI policy implementation.
• Maintain store premises and merchandise in a clean, safe, and organized fashion.
• Follow all required safety and security procedures.
• Maintain compliance to all company policy and procedures as well as store policies to include but not limited to opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Ring sales correctly on cash register, handle money, cash reconciliation, and make store deposits in accordance with company policy.
• Perform administrative and clerical duties of store operation.
• Receive donations, Maintain accurate donation recording, and transport to designated area production.
• Participate in training as required.
• Perform all other duties as assigned.

Skills

Customer service

Team supervision

Cash handling

Merchandising

Education

High School diploma or equivalent

Tools

Cash register

Inventory tracking

Job description

Job DetailsJob Location: Charles Town Retail Store - Charles Town, WV 25414Position Type: Full TimeEducation Level: High SchoolSalary Range: $16.00 - $16.00 HourlyTravel Percentage: NoneJob Category: Nonprofit - Social Services$16.00 Hourly Rate

Job Summary

The Production Manager supervises and manages the assigned retail store during the absence of the Store Manager to ensure efficient operation which shall include, but not limited to backroom processes, donation experience, sales, merchandising, pricing, maintenance, display, and related paperwork.

Essential Functions

• Assist with supervising store personnel and assigned trainees.
• Assist with arranging store windows, store displays, and promotional activities.
• Assist with training of new hires
• Assist with coaching, providing feedback, and development of all store personnel
• Support store personnel in achieving specific performance metrics
• Provide and assist store personnel in creating an exceptional customer service experience for our shoppers and donors
• Maintain efficient product flow in line with company policies and procedures
• Perform regular audits on workstations and donation area including trash, recycling, and priced merchandise
• Sell merchandise and provide customer service as well as resolve customer complaints through HGI policy implementation.
• Maintain store premises and merchandise in a clean, safe, and organized fashion. Assure store supplies are on hand as required.
• Follow all required safety and security procedures.
• Maintain compliance to all company policy and procedures as well as store policies to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Ring sales correctly on cash register, handle money, cash reconciliation, and make store deposits in accordance with company policy.
• Perform administrative and clerical duties of store operation.
• Receive donations, Maintain accurate donation recording, and transport to designated area production.
• Participate in training as required.
• Perform all other duties as assigned.

QualificationsMinimum Requirements

• High School Diploma or equivalent required.
• At least one-year retail experience required with increasing responsibilities.
• Reliable transportation.
• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths

• Store Manager
• Associate Director of Retail
• Director of Retail