Production Manager

Horizon Goodwill Industries; Winchester (VA); On-site; USD 17,047 - 24,280; Full time

Job summary

Horizon Goodwill Industries is hiring a Production Manager in Winchester, VA, to supervise retail operations during the Store Manager's absence. This role includes responsibilities in sales, merchandising, and customer service.

Ideal candidates should have retail experience, a high school diploma, and the ability to handle physical tasks, ensuring that the store operates efficiently while maintaining a positive shopping experience for customers.

Qualifications

• At least one year of retail experience with increasing responsibilities.
• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs.

Responsibilities

• Supervise and manage store personnel in the absence of the Store Manager.
• Assist with store displays, layouts, and promotional activities.
• Provide exceptional customer service and support for store personnel.

Skills

Retail experience

Customer service

Team supervision

Education

High School Diploma or equivalent

Job description

Job Details

• Job Location: Winchester Store and Processing - Winchester, VA 22601
• Position Type: Full Time
• Education Level: High School
• Salary Range: $15.00 - $15.00 Hourly
• Travel Percentage: None
• Job Category: Nonprofit - Social Services

Job Summary

The Production Manager supervises and manages the assigned retail store during the absence of the Store Manager to ensure efficient operation. Responsibilities include backroom processes, donation experience, sales, merchandising, pricing, maintenance, display, and related paperwork.

Essential Functions

• Assist with supervising store personnel and assigned trainees.
• Assist with arranging store windows, store displays, and promotional activities.
• Assist with training of new hires.
• Assist with coaching, providing feedback, and development of all store personnel.
• Support store personnel in achieving specific performance metrics.
• Provide and assist store personnel in creating an exceptional customer service experience for shoppers and donors.
• Maintain efficient product flow in line with company policies and procedures.
• Perform regular audits on workstations and donation area, including trash, recycling, and priced merchandise.
• Sell merchandise and provide customer service, as well as resolve customer complaints through HGI policy implementation.
• Maintain store premises and merchandise in a clean, safe, and organized fashion. Assure store supplies are on hand as required.
• Follow all required safety and security procedures.
• Maintain compliance to all company policy and procedures as well as store policies to include opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Ring sales correctly on cash register, handle money, perform cash reconciliation, and make store deposits in accordance with company policy.
• Perform administrative and clerical duties of store operation.
• Receive donations, maintain accurate donation recording, and transport to designated area production.
• Participate in training as required.
• Perform all other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• At least one‑year retail experience required with increasing responsibilities.
• Reliable transportation.
• Ability to pass pre‑screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths

• Store Manager
• Associate Director of Retail
• Director of Retail