Donor Greeter

Horizon Goodwill Industries; Charles Town (WV); On-site; USD 14,513 - 20,670; Part time

Job summary

Horizon Goodwill Industries is seeking a Donor Greeter for its Charles Town location. The role involves greeting customers, providing exceptional service, and managing donations responsibly. Candidates should be able to lift up to 50 lbs and pass necessary pre-screenings.

Join a mission-driven team that values customer interaction and operational excellence, helping to create a positive donor experience while ensuring compliance with company policies.

Qualifications

• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Responsibilities

• Greet and offer assistance to all customers.
• Demonstrate exceptional customer service and professionally reject items that cannot be accepted.
• Determine usable and saleable items as specified in guidelines for acceptable donations.

Skills

Customer service

Ability to lift 50 lbs

Organizational skills

Job description

Job Details

Job Location: Charles Town Retail Store - Charles Town, WV 25414
Position Type: Part Time
Education Level: None
Salary Range: $12.77 - $12.77 Hourly

Job Summary

The Donor Greeter will be responsible for acceptance of qualified donations at the designated store donation area. Will be responsible for providing a positive donor experience through great customer service, handling donations with care, and educating the public on our mission.

Essential Functions

• Greet and offer assistance to all customers.
• Demonstrate exceptional customer service and professionally reject items that cannot be accepted.
• Determine usable and saleable items as specified in guidelines for acceptable donations.
• Accurately track all donations according to standards set by management.
• Support processing by maintaining proper staging of donated goods, rerouting items to correct stations, and assisting with maintenance of workstations.
• Provide donors with exceptional customer service including greeting within 10 seconds of arriving, evaluating donations, politely declining items on the do-not-accept list, handling donations with care, and maintaining an organized and clean donation area.
• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and ensuring hangers and racks are orderly.
• Follow all required safety and security procedures.
• Maintain efficient product flow in line with company policies and procedures.
• Maintain compliance with all company policy and procedures as well as store policies including opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Participate in training as required.
• Support store operations by participating in cross-training as assigned by management.
• Perform all other duties as assigned.

Qualifications

• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths

• Shift Manager
• Production Manager
• Store Manager