Tech Support Specialist: Resolve Tech Issues & Delight Users

Express Employment Professionals - Cincinnati East; Knoxville (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an IT Help Desk Specialist in Knoxville, TN. This entry‑level IT role emphasizes customer service and problem solving, serving as the first point of contact for users and supporting daily technology issues.

You will handle calls, chats, emails and tickets, troubleshoot hardware and software problems, document resolutions, and escalate complex issues when needed.

Qualifications

• Strong customer service and communication skills.
• Comfortable multitasking across calls, chats, and support tickets.
• Basic computer knowledge and troubleshooting ability.
• Positive attitude with a passion for helping people.
• Previous retail, hospitality, banking, call center, or customer-facing experience is a plus.

Responsibilities

• Serve as the first point of contact for users needing technical assistance
• Answer incoming calls, chats, emails, and support tickets
• Troubleshoot hardware, software, password, and connectivity issues
• Document resolutions and escalate complex issues when needed
• Deliver outstanding customer service while resolving technical problems

Skills

Customer service

Communication

Multitasking

Troubleshooting

Job description

Express Employment Professionals - Cincinnati East is seeking an IT Help Desk Specialist in Knoxville, TN. This entry‑level IT role emphasizes customer service and problem solving, serving as the first point of contact for users and supporting daily technology issues.

You will handle calls, chats, emails and tickets, troubleshoot hardware and software problems, document resolutions, and escalate complex issues when needed.