Production Coordinator Assistant — Scheduling & Customer Care

Coastal Windows & Exteriors; Beverly (MA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Company sponsored events

Company provided 401k

Unlimited growth opportunities

Job summary

Coastal Windows & Exteriors in Beverly, MA is seeking a Production Coordinator Assistant to support the Production Department with contract processing, customer communication, and installation scheduling. The role requires a proactive problem-solver with strong organizational and communication skills to ensure a smooth customer experience.

You will work closely with the team to manage contracts, updates, and post-install follow-ups, contributing to efficient project execution and exceptional

Qualifications

• Experience in administrative, coordination, or customer service roles.
• Proficiency with CRM software and MS Office.
• Excellent verbal and written communication, and strong attention to detail.

Responsibilities

• Process and verify customer contracts in the CRM and file documents.
• Serve as main contact for customers through production and installation.
• Answer inbound calls, troubleshoot, and log interactions in the CRM.
• Coordinate installation dates and final walkthroughs with crews and clients.
• Provide administrative support and generate project status reports.

Skills

CRM software

Customer service

Organizational skills

Communication skills

Education

High school diploma

Tools

Salesforce

Google Suite

Microsoft Office

Job description

Coastal Windows & Exteriors in Beverly, MA is seeking a Production Coordinator Assistant to support the Production Department with contract processing, customer communication, and installation scheduling. The role requires a proactive problem-solver with strong organizational and communication skills to ensure a smooth customer experience.

You will work closely with the team to manage contracts, updates, and post-install follow-ups, contributing to efficient project execution and exceptional