Operations Assistant: Customer Care & Scheduling Admin

American Window Film; Federal Way (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Family & Friends Day

People Helping People

Fitness, Health and Wellness allowance

We not me time

Job summary

American Window Film is seeking an Operations Assistant to enhance office efficiency through stellar customer service and team support. This role includes qualifying leads, scheduling estimates, maintaining office supplies, and managing inventory.

The ideal candidate is organized, enjoys helping a team, and is familiar with online tools. Competitive perks include bonuses, paid time off, and a 401(k) match.

Qualifications

• Ability to lift up to 40 pounds
• Training provided for window film knowledge.

Responsibilities

• Ensure timely responses to customer inquiries via phone and email.
• Support estimators by qualifying leads and scheduling jobs.
• Maintain and order supplies and tools for efficient operation.
• Manage inventory and conduct audits.
• Assist office team members during high workload periods.

Skills

Responsive and friendly customer service

Effective organization of multiple concurrent jobs

Strong written and verbal communication skills

Familiarity working with online tools like G-suite

Knowledge of window film

CRM & Sales experience

Job description

American Window Film is seeking an Operations Assistant to enhance office efficiency through stellar customer service and team support. This role includes qualifying leads, scheduling estimates, maintaining office supplies, and managing inventory.

The ideal candidate is organized, enjoys helping a team, and is familiar with online tools. Competitive perks include bonuses, paid time off, and a 401(k) match.