Production

Steak 'n Shake Glendale Heights; Glendale Heights (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

Harri in Glendale Heights, IL is seeking a drive-thru operator to serve customers efficiently and accurately, following company policy and safety standards. You will handle cash, use the drive-thru steps, and ensure a positive guest experience.

Responsibilities include fast service, basic math, and effective communication with guests and teammates while maintaining cleanliness and proper uniform standards.

Qualifications

• Able to use computer register.
• Basic reading, writing and math skills.
• Retain verbal requests.
• Good verbal skills.
• Able to work shift work.
• Retain menu item information.
• Able to market the menu.
• Able to handle guest complaints.
• Works well with others.
• Able to count change.
• Maintain composure while under stress.

Responsibilities

• The drive-thru operator is expected to sell to and service drive-thru guests and collect for each meal prior to serving it.
• Sell and service each drive-thru guest within 3 minutes or less by administering the 7 steps to Drive-thru while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, cash and company policy requirements.

Skills

Customer service

Verbal communication

Math skills

Teamwork

Stress management

Cash handling

Basic computer literacy

Tools

Computer register

Job description

General Purpose

The drive thru operator is expected to sell to and service drive-thru guests and collect for each meal prior to serving it.

Essential (primary) Functions

The primary responsibility of the drive-thru operator is to sell and service each drive-thru guest within 3 minutes or less by administering the 7 steps to Drive-thru while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, cash and company policy requirements.

Secondary Functions

Any and all other tasks assigned

Essential Physical Requirements

• Good vision, general and close
• Good hearing
• Manual Dexterity
• Standing, bending, stretching and walking throughout shift
• Push and pull heavy objects
• Lift and carry 30 pounds
• Maintain good personal hygiene/uniform

Essential social & Mental Requirements

• Able to use computer register
• Basic reading, writing and math skills
• Retain verbal requests
• Good verbal skills
• Able to work shift work
• Retain menu item information
• Able to market the menu
• Able to handle guest complaints
• Works well with others
• Able to count change
• Maintain composure while under stress

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