Drive Thru Operator

Steak 'n Shake Glendale Heights; Glendale Heights (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

Harri drive-thru operator position in the United States is responsible for greeting and assisting guests, taking orders, and processing payments at the drive-thru window with efficiency.

You will follow the 7 steps to deliver fast service while maintaining cleanliness and adhering to safety, sanitation, and uniform standards; you’ll also restock supplies as needed and respond to guest concerns professionally.

Qualifications

• Basic reading, writing and math skills.
• Ability to market the menu and handle guest complaints.
• Able to work shift work and stay composed under stress.

Responsibilities

• Sell and service drive-thru guests within 3 minutes by following the 7 steps.
• Maintain cleanliness, restocking, sanitation, uniform and safety.
• Perform any other tasks as assigned.

Skills

Guest service

Cash handling

Verbal communication

Mathematics basics

Tools

Cash register

POS system

Job description

General Purpose

The drive thru operator is expected to sell to and service drive-thru guests and collect for each meal prior to serving it.

Essential (primary) Functions

The primary responsibility of the drive-thru operator is to sell and service each drive-thru guest within 3 minutes or less by administering the 7 steps to Drive-thru while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, cash and company policy requirements.

Secondary Functions

Any and all other tasks assigned

Essential Physical Requirements

• Good vision, general and close
• Good hearing
• Manual Dexterity
• Standing, bending, stretching and walking throughout shift
• Push and pull heavy objects
• Lift and carry 30 pounds
• Maintain good personal hygiene/uniform

Essential social & Mental Requirements

• Able to use computer register
• Basic reading, writing and math skills
• Retain verbal requests
• Good verbal skills
• Able to work shift work
• Retain menu item information
• Able to market the menu
• Able to handle guest complaints
• Works well with others
• Able to count change
• Maintain composure while under stress

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