Drive Thru Operator

Steak 'n Shake Cumming; Cumming (GA); On-site; USD 17,000 - 21,000; Full time

Job summary

Steak 'n Shake Cumming is seeking a drive-thru operator to quickly serve guests, process payments, and maintain the drive-thru area. You will handle cash, ensure cleanliness, stock supplies, and follow safety and policy guidelines while delivering friendly service.

The role requires good vision and hearing, the ability to stand and move throughout shifts, and the skill to market the menu and assist guests with questions or concerns.

Qualifications

• Good vision and hearing required.
• Ability to stand, bend, stretch and walk during shift.
• Lift and carry up to 30 pounds.
• Maintain good personal hygiene and uniform.
• Able to market the menu and assist guests.

Responsibilities

• Sell to and service drive-thru guests within a 3-minute window.
• Handle cash and process payments accurately.
• Maintain cleanliness, restocking, sanitation, and safety.
• Follow company policy and assist with other tasks as needed.
• Resolve guest questions and manage complaints professionally.

Skills

Guest service

Cash handling

Verbal communication

Menu knowledge

Shift work

Teamwork

Basic math

Computer register

Job description

General Purpose:

The drive thru operator is expected to sell to and service drive-thru guests and collect for each meal prior to serving it.

Essential (primary) Functions:

The primary responsibility of the drive-thru operator is to sell and service each drive-thru guest within 3 minutes or less by administering the 7 steps to Drive-thru while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, cash and company policy requirements.

Secondary Functions:

Any and all other tasks assigned

Essential Physical Requirements:

• Good vision, general and close
• Good hearing
• Manual Dexterity
• Standing, bending, stretching and walking throughout shift
• Push and pull heavy objects
• Lift and carry 30 pounds
• Maintain good personal hygiene/uniform

Essential social & Mental Requirements:

• Able to use computer register
• Basic reading, writing and math skills
• Retain verbal requests
• Good verbal skills
• Able to work shift work
• Retain menu item information
• Able to market the menu
• Able to handle guest complaints
• Works well with othersAble to count change
• Maintain composure while under stress

We use eVerify to confirm U.S. Employment eligibility.

Compensation: Competitive salary