Drive Thru Operator

Steak 'n Shake Colonial Center Dr. Fort Myers; The Forum (FL); On-site; USD 21,000 - 27,000; Full time

Job summary

Steak 'n Shake Colonial Center Dr. Fort Myers is hiring a drive-thru operator to serve guests and process payments efficiently.

The role focuses on selling and serving drive-thru guests within 3 minutes using the 7 steps, while keeping the area clean, stocked, and compliant with safety and company policies. The role also requires basic math for change, good communication and the ability to work shifts in a fast-paced environment.

Qualifications

• Able to use computer register; basic reading, writing and math skills.
• Retain verbal requests and menu item information.
• Able to market the menu and handle guest complaints.
• Works well with others and maintains composure under stress.

Responsibilities

• Sell to and service drive-thru guests and collect payment.
• Service each guest within 3 minutes by following the 7 steps to Drive-thru.
• Maintain cleanliness, restocking, sanitation, uniform, safety and policy compliance.
• Any and all other tasks assigned.

Skills

Register use

Numeracy

Menu knowledge

Shift work

Guest service

Teamwork

Change calculation

Composure under pressure

Job description

General Purpose

The drive thru operator is expected to sell to and service drive-thru guests and collect for each meal prior to serving it.

Essential (primary) Functions

The primary responsibility of the drive-thru operator is to sell and service each drive-thru guest within 3 minutes or less by administering the 7 steps to Drive-thru while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, cash and company policy requirements.

Secondary Functions

Any and all other tasks assigned

Essential Physical Requirements

• Good vision, general and close

• Good hearing

• Manual Dexterity

• Standing, bending, stretching and walking throughout shift

• Push and pull heavy objects

• Lift and carry 30 pounds

• Maintain good personal hygiene/uniform

Essential social & Mental Requirements

• Able to use computer register

• Basic reading, writing and math skills

• Retain verbal requests

• Good verbal skills

• Able to work shift work

• Retain menu item information

• Able to market the menu

• Able to handle guest complaints

• Works well with others

• Able to count change

• Maintain composure while under stress

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