Product Specialist — Personalized Tech & Service

Apple Inc.; San Luis Obispo (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Discounts on Apple products

Education reimbursement

Employee stock purchase plan

Job summary

Apple Inc. in California seeks an Apple Specialist to deliver an exceptional customer service experience, identifying customer needs and presenting products and services. You’ll educate customers on ownership options and stay up to date on Apple’s offerings and purchase options.

In this role you will support peers, maintain store guidance, and contribute to an inclusive environment while embodying Apple’s values and commitment to diversity.

Qualifications

• Availability to work a schedule based on business needs, including nights, weekends, and holidays.
• Demonstrated knowledge of Apple products and services.
• Ability to personalize solutions based on customer needs and communicate them effectively.
• Experience working in a fast-paced, multi-customer environment.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products and services.
• Educate customers on relevant ways to buy products and ownership options.
• Support peers by sharing product knowledge and guidance.
• Maintain accuracy and follow guidance; contribute to an inclusive environment.
• Assist in other store tasks as needed and uphold Apple values.

Skills

Knowledge of Apple products

Customer service

Team collaboration

Curiosity to learn

Job description

Apple Inc. in California seeks an Apple Specialist to deliver an exceptional customer service experience, identifying customer needs and presenting products and services. You’ll educate customers on ownership options and stay up to date on Apple’s offerings and purchase options.

In this role you will support peers, maintain store guidance, and contribute to an inclusive environment while embodying Apple’s values and commitment to diversity.