Product Support Specialist 1 - French Team

Garmin; Olathe (KS); On-site; USD 42,000 - 66,000; Full time

Job summary

Garmin's U.S. headquarters in the Greater Kansas City area seeks a full-time Product Support Specialist 1 to provide basic technical customer support for Garmin consumer products, handling phone, email, chat and web inquiries with professionalism and timely follow-up.

You will escalate issues as needed, document work clearly, and collaborate with teammates to resolve questions while building product knowledge in areas like device specifications and policies.

Qualifications

• Fluency in French in addition to English is required.
• Demonstrated customer service expertise and reliable communication.
• Ability to troubleshoot and resolve basic product issues.
• Strong written and verbal communication; professional interactions with customers and teammates.

Responsibilities

• Provide basic technical customer support for Garmin consumer products via phone, email, chat and web posts.
• Escalate issues for resolution and ensure timely follow-up.
• Document work thoroughly and maintain organized records.
• Build knowledge of Garmin products, specifications and offerings.
• Maintain a consistent and reliable schedule as identified by management.
• Collaborate with teammates to achieve goals and share information openly.

Skills

French fluency

Customer service

Communication skills

Technical troubleshooting

Teamwork

Education

High School Diploma or GED

Job description

Product Support Specialist 1

We are seeking a full-time Product Support Specialist 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Essential Functions

• Provide support to Garmin customers in the designated language - French/Portuguese/Spanish
• Demonstrate international cultural awareness
• Transcreate basic knowledge articles and FAQ's
• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Accurate and timely completion of tasks and/or projects of basic complexity within defined process
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management
• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively

Basic Qualifications

• High School Diploma or GED
• Fluency in French languages in addition to English
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Proficient verbal, written and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
• Excellent time management and follow-up skillsDemonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits