Product Support Specialist — Collaborative Problem Solver (Sign-On $1.5K)

Marvin; Davenport (IA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Sign-on bonus $1,500

Relocation assistance

Health insurance

Paid holidays

401(k) match

Job summary

Marvin is seeking a Product Support Specialist to join our Technical Product Support Department in Warroad, MN. You’ll help customers understand product options, pricing, and specifications, and provide clear, timely support to meet customer and production needs.

This role emphasizes collaboration, problem-solving, and a detail-oriented approach as you prepare pricing estimates, create AutoCAD drawings, and work cross-functionally with Manufacturing, Engineering, and R&D to deliver practical

Qualifications

• 1–2 years of experience in estimating, drafting, construction, or a related discipline
• Comfort using Microsoft Office products
• Ability to learn AutoCAD through provided training
• Collaboration skills paired with sound judgment in a business environment

Responsibilities

• Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications
• Prepare pricing, estimates, structural analyses, and AutoCAD drawings
• Solve complex and unique challenges using creative and practical problem-solving
• Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities
• Support and educate dealers, channel partners, and trade professionals
• Contribute to departmental accuracy, responsiveness, and service quality goals

Skills

Customer focus

Collaboration

Problem solving

Learning ability

Attention to detail

Education

Associate degree in related field

Tools

AutoCAD

Microsoft Office

Job description

Marvin is seeking a Product Support Specialist to join our Technical Product Support Department in Warroad, MN. You’ll help customers understand product options, pricing, and specifications, and provide clear, timely support to meet customer and production needs.

This role emphasizes collaboration, problem-solving, and a detail-oriented approach as you prepare pricing estimates, create AutoCAD drawings, and work cross-functionally with Manufacturing, Engineering, and R&D to deliver practical