Product Support Specialist 1 - French Team

Garmin Ltd.; Olathe (KS); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee benefits program

Job summary

Garmin Ltd. is seeking a full-time Product Support Specialist 1 at its U.S. headquarters in Olathe, Kansas. The role involves providing basic technical support for Garmin's consumer products while assisting customers in both French and English.

The ideal candidate will demonstrate strong customer service skills, technical aptitude, and effective communication abilities. This position includes benefits and requires a reliable schedule.

Qualifications

• Demonstrated interest in Garmin products and customer service.
• Strong verbal, written, and interpersonal communication skills.
• Ability to solve problems and troubleshoot technical issues.

Responsibilities

• Provide basic technical customer support for Garmin products.
• Assist customers via phone, email, and chat in French and English.
• Document customer interactions thoroughly and organize follow-ups.

Skills

Customer service expertise

Effective verbal communication skills

Technical aptitude

Fluency in French

Education

High School Diploma or GED

Job description

Overview

We are seeking a full-time Product Support Specialist 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.

Essential Functions

• Provide support to Garmin customers in French
• Demonstrate international cultural awareness
• Transcreate basic knowledge articles and FAQ’s
• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Complete tasks and/or projects of basic complexity within defined process accurately and timely
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens
• Fluency in French languages in addition to English

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits