High School Work Study - Product Support (Part-time)

Garmin; Olathe (KS); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Seasonal benefits

Job summary

Garmin International is seeking a part-time High School Work Study - Product Support at our U.S. headquarters in the Greater Kansas City area. You will develop customer service, product knowledge and basic troubleshooting skills to assist Garmin customers with product-related inquiries.

You will work with a mentor, document interactions, and uphold Garmin's service standards. Fluency in English is expected; additional languages (Spanish, Portuguese, and French) are a plus.

Qualifications

• Must be at least 16 years of age.
• Demonstrated interest in Garmin products.
• Demonstrated strong verbal, written, and interpersonal communication skills.
• Interest in developing technical skills and troubleshooting abilities.
• Professionalism and teamwork.

Responsibilities

• Assist customers with product-related inquiries, orders, pricing and services.
• Develop understanding of Product Support systems and resources.
• Accurately enter notes regarding customer inquiries and issues.
• Maintain Garmin image and philosophy in public interactions.
• Become knowledgeable about Garmin products, policies and offerings.
• Monitor and report improvement needs in equipment, systems, procedures and training.
• Adhere to a consistent and reliable work schedule.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Teamwork

Job description

Overview

We are seeking a full-time Part-time High School Work Study - Product Supportat Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for developing skills in customer service, product knowledge and technical troubleshooting in order to resolve issues for Garmin customers related to products, services, orders and other areas as needed.

Essential Functions

• Work with mentor to develop skills to resolve customer inquires and requests regarding products, orders, pricing and other services offered
• Develop a working understanding of Product Support systems and resources
• Accurately and timely enter notes regarding customer inquiries and issues
• Develop and maintain department and company image and philosophy to the public
• Become highly knowledgeable in the specifications, capabilities and operation of Garmin products and on policies, procedures, and product offerings
• Monitor, document and report improvement needs in Garmin equipment, systems, procedures, training and other relevant areas
• Work a consistent and reliable schedule as identified by management

Basic Qualifications

• Must be at least 16 years of age
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Interest in developing technical skills and troubleshooting abilities
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others

Desired Qualifications

• Fluency in Spanish, Portuguese and/or French languages in addition to English

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin’s seasonal associate benefits. Details can be found here: Garmin Seasonal Benefits