Product Support Sales Representative

Mustang Cat; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading heavy equipment provider is seeking a driven Product Support Sales Representative (PSSR) to grow parts and service sales within Houston. The ideal candidate will have over 5 years of experience in heavy equipment parts and service, possess a strong mechanical aptitude, and excel in building customer relationships. Responsibilities include developing new accounts, managing existing ones, and achieving sales targets. This role offers the opportunity to represent an industry leader in a fast-paced sales environment.

Qualifications

• 5+ years of experience in heavy equipment parts and service.
• Previous outside sales experience required.
• Strong mechanical aptitude and ability to assess equipment needs.

Responsibilities

• Drive parts and service revenue while building customer relationships.
• Develop new business and establish customer accounts.
• Generate quotes and follow through on sales opportunities.

Skills

Sales and business development

Mechanical aptitude

Customer relationship management

Communication skills

Negotiation skills

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office

Job description

Now Hiring: Product Support Sales Representative (PSSR)

Outside Sales | Heavy Equipment | Parts & Service Sales

Mustang Cat is seeking a driven and customer-focused Product Support Sales Representative (PSSR) to grow parts and service sales within an assigned territory. This role is ideal for a motivated sales professional with strong mechanical aptitude who enjoys building relationships, identifying customer needs, and delivering value-driven solutions.

If you thrive in a fast‑paced, field‑based sales environment and want to represent an industry leader, we want to hear from you.

What You'll Do as a PSSR

As a Product Support Sales Representative, you will be responsible for driving parts and service revenue while building long‑term customer relationships.

Key Responsibilities:

• Develop new business and establish new customer accounts
• Manage and grow existing accounts through consistent follow‑up and relationship building
• Perform equipment inspections and recommend service and repair solutions
• Promote and sell parts and service offerings to maximize customer uptime
• Generate quotes, proposals, and follow through to close sales opportunities
• Meet or exceed assigned sales goals and performance metrics
• Maintain strong customer satisfaction through responsiveness and service excellence
• Stay current on product knowledge and participate in ongoing professional development
• Utilize CRM tools to track customer interactions, opportunities, and pipeline activity

What You Bring

Required Qualifications:

• 5+ years of experience in heavy equipment parts and service
• Previous outside sales experience
• Strong mechanical aptitude and ability to assess equipment needs
• Excellent customer service and relationship‑building skills
• Strong communication and negotiation skills
• Proficiency in Microsoft Office and general computer systems
• Self‑motivated with the ability to work independently in a territory

Preferred Qualifications:

• Bachelor's degree in Business, Marketing, or a mechanical/technical field (or equivalent work experience)
• Bilingual (English/Spanish) is strongly preferred

What Success Looks Like

• Consistently achieving or exceeding sales targets
• Building long‑term, trusted customer relationships
• Identifying service opportunities that increase equipment uptime
• Representing Mustang Cat as a professional and trusted partner in the field

Mustang Cat is an Equal Opportunity Employer.