Parts Counter Sales Representative

Mustang Cat; Katy (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Tuition Reimbursement

401(k) with Employer Matching

Paid Vacation, Sick Time & Holidays

Great Work-Life Balance

Medical, Dental, Vision

Job summary

Mustang Cat, the authorized Caterpillar dealer for Southeast Texas, is hiring a customer-focused Parts Counter Sales Representative to help customers identify, locate, and order the parts they need to keep their equipment running.

In this role you will research part numbers, ensure availability, coordinate orders, and provide responsive service to support customers and service teams in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of customer service experience.
• Strong mechanical aptitude and interest in heavy equipment.
• Strong computer skills and ability to learn new systems.

Responsibilities

• Provide exceptional customer service to internal and external Parts customers.
• Assist customers in identifying and locating the correct heavy equipment parts.
• Research part numbers, quantities, availability, sourcing options, freight, and delivery timelines.
• Process parts orders accurately and efficiently.
• Communicate order information, availability, and updates to customers.
• Use computer systems and parts resources to research and fulfill customer requests.
• Collaborate with team members to resolve customer needs and support daily operations.
• Assist in other areas of the Parts Department as needed.
• Maintain a safe, clean, and organized work environment.

Skills

Customer service

Mechanical aptitude

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

Caterpillar parts systems

Computer systems

Job description

Now Hiring: Parts Counter Sales Representative

(Parts Counter Sales | Heavy Equipment Parts Specialist | Customer Service Representative)

Mustang Cat, the authorized Caterpillar® dealer for Southeast Texas, is hiring a customer-focused Parts Counter Sales Representative to support our growing Parts Division.

In this role, you'll help customers identify, locate, and order the parts they need to keep their equipment running. From researching part numbers and availability to coordinating orders and providing exceptional service, you'll play an important role in supporting our customers and service teams.

If you're mechanically inclined, enjoy helping people, and thrive in a fast-paced environment, this is a great opportunity to build your career with an industry-leading Caterpillar dealer!

Why Join Mustang Cat?

We're more than just machines—we're the people behind the performance. Mustang Cat offers:

• Great Work-Life Balance
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability with an Industry Leader
• Full-Time Benefits: Medical, Dental, Vision
• 401(k) with Employer Matching
• Paid Vacation, Sick Time & Holidays

What You'll Do as a Parts Counter Sales Representative:

As a Parts Counter Sales Representative, you'll provide knowledgeable, friendly, and efficient service while helping customers find the right parts for their equipment.

Responsibilities include:

• Provide exceptional customer service to internal and external Parts customers
• Assist customers in identifying and locating the correct heavy equipment parts
• Research part numbers, quantities, availability, sourcing options, freight, and delivery timelines
• Process parts orders accurately and efficiently
• Communicate order information, availability, and updates to customers
• Use computer systems and parts resources to research and fulfill customer requests
• Collaborate with team members to resolve customer needs and support daily operations
• Assist in other areas of the Parts Department as needed
• Maintain a safe, clean, and organized work environment
• Follow company policies and safety procedures

What We're Looking For:

• High school diploma or equivalent
• Minimum 2 years of customer service experience
• Strong mechanical aptitude and interest in heavy equipment or machinery
• Strong computer skills and ability to learn new systems
• Excellent communication skills, including phone, email, written, and face-to-face interactions
• Strong attention to detail and commitment to order accuracy
• Ability to work both independently and as part of a team
• Friendly, outgoing, and professional attitude
• Self-motivated with a willingness to take initiative and go above and beyond for customers
• Strong dedication to providing exceptional customer service

Preferred Experience:

• Bilingual (English/Spanish)
• Familiarity with Caterpillar parts systems
• Previous experience in heavy equipment, parts sales, industrial supply, or a related industry
• Experience identifying, sourcing, or ordering mechanical and equipment parts

Start your next chapter with Mustang Cat as a Parts Counter Sales Representative— and play a key role in helping customers find the parts and solutions they need to keep their equipment running strong.