Product Support Representative

Boyd Company; Nitro (WV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus potential

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

Job summary

Boyd CAT is seeking a Product Support Representative in West Virginia to promote and sell parts and services while maintaining strong customer relationships. The role requires travel to customer locations, conducting sales calls, and equipment inspections under varied conditions.

You will build product knowledge, support the Parts and Service teams with estimates and account issues, and develop new customers in the assigned territory.

Qualifications

• Bachelor’s degree or equivalent industry experience.
• Strong understanding of machine applications and systems.
• Excellent communication and presentations skills.
• Proficient with PC software (Windows, Excel, Word).

Responsibilities

• Travel to customer locations for sales calls and equipment inspections.
• Maintain a valid driver’s license and product knowledge.
• Achieve parts and service sales objectives in the assigned territory.
• Assist in preparing estimates, resolving customer issues, and handling past-due accounts as needed.
• Develop potential customers and open new accounts in the territory.

Skills

Communication skills

Presentation skills

PC proficiency

Education

Bachelor’s degree or equivalent experience

Job description

DESCRIPTION:

A big reason why Boyd CAT has been able to thrive for over a combined 150 years is our people. Each day, our team strives to adhere to the core values of safety, enthusiasm, respect, velocity, integrity, commitment, and excellence that have sustained our company through the decades. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.

The Product Support Representative promotes and sells parts and services offered, while realizing profitable sales and maintaining good customer relations.

REQUIREMENTS:

• Bachelor’s degree or equivalent industry experience
• Good understanding of machine applications and systems required
• Excellent communication and presentations skills needed
• Ability to operate a P.C. (Windows, Excel, Word, etc.)
• Applicant must be willing to relocate into the PSSR territory

ESSENTIAL FUNCTIONS:

• Travel to customer locations as required, in various environmental conditions, to conduct sales calls, meetings, and perform equipment inspections
• Maintain a valid driver’s license
• Maintain a high level of product knowledge and merchandising programs offered by the company and Caterpillar
• Achieve parts and service sales objectives in assigned territory
• Assist the Parts and Service Departments in preparing estimates, settling controversies, investigating customer product problems, and investigating past due accounts as requested
• Develop potential customer base in assigned territory and assist new customers in opening accounts
• Monitor and report all pertinent parts and service marketing information relative to competitive activity, customer information, and product performance
• Perform inspections as required
• Perform other duties as necessary and assigned

BENEFITS:

• Full-Time W2 Employee with bonus potential
• Full benefits including Medical, Dental, Vision, Disability, and Life Insurance