Product Support Representative

Boyd CAT; Lexington (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Boyd CAT is seeking a Diesel Heavy Equipment Student Technician to support parts and services sales while gaining hands-on experience with Caterpillar equipment. The role requires traveling to customer locations and maintaining knowledge of product lines.

The ideal candidate will have a bachelor’s degree or equivalent experience, strong communication skills, and the ability to operate common PC software. Relocation to the PSSR territory is expected.

Qualifications

• Must have a Bachelor’s degree or equivalent industry experience.
• Strong understanding of diesel equipment applications and systems.
• Excellent written and verbal communication and presentation skills.
• Proficient PC skills: Windows, Excel, Word, etc.
• Willing to relocate into the PSSR territory.

Responsibilities

• Travel to customer locations to perform sales calls, meetings, and inspections.
• Maintain a valid driver’s license and professional driving record.
• Develop product knowledge and promote parts and services offered by Boyd CAT and Caterpillar.
• Assist in achieving parts and service sales objectives within the territory.
• Support departments with estimates, inquiries, and account development.
• Build a customer base and open new accounts in the territory.
• Monitor market information and report competitive activity.

Skills

Communication

Presentation skills

Relocation willingness

Machinery systems knowledge

Windows/Office

Education

Bachelor’s degree or equivalent experience

Tools

Windows

Excel

Word

Job description

Diesel Heavy Equipment Student Technician

DESCRIPTION: A big reason why Boyd CAT has been able to thrive for over a combined 150 years is our people. Each day, our team strives to adhere to the core values of safety, enthusiasm, respect, velocity, integrity, commitment, and excellence that have sustained our company through the decades. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.

The Product Support Representative promotes and sells parts and services offered, while realizing profitable sales and maintaining good customer relations.

REQUIREMENTS:

• Bachelor’s degree or equivalent industry experience
• Good understanding of machine applications and systems required
• Excellent communication and presentations skills needed
• Ability to operate a P.C. (Windows, Excel, Word, etc.)
• Applicant must be willing to relocate into the PSSR territory

ESSENTIAL FUNCTIONS:

• Travel to customer locations as required, in various environmental conditions, to conduct sales calls, meetings, and perform equipment inspections
• Maintain a valid driver’s license
• Maintain a high level of product knowledge and merchandising programs offered by the company and Caterpillar
• Achieve parts and service sales objectives in assigned territory
• Assist the Parts and Service Departments in preparing estimates, settling controversies, investigating customer product problems, and investigating past due accounts as requested
• Develop potential customer base in assigned territory and assist new customers in opening accounts
• Monitor and report all pertinent parts and service marketing information relative to competitive activity, customer information, and product performance
• Perform inspections as required
• Perform other duties as necessary and assigned

BENEFITS:

• Full-Time W2 Employee with bonus potential
• Full benefits including Medical, Dental, Vision, Disability, and Life Insurance