Product Support Manager - Lead Parts & Service Teams

Papé Group; Sparks (NV); On-site; USD 95,000 - 108,000; Full time

Benefits offered by this job

Competitive pay based on skills

401(k) & Roth 401(k) with companymatch

Medical, Dental, Vision Insurance

Tuition reimbursement

Vacation & paid holidays

Job summary

Papé Group in Sparks, NV, is seeking a Product Support Manager to lead the parts and service operations. You will set goals, manage staff, forecast inventory, and drive customer satisfaction in a multi-faceted leadership role.

The ideal candidate has proven management experience in capital retail goods, strong communication skills, budgeting ability, and knowledge of material handling equipment. Strong leadership and a customer-focused mindset are essential.

Qualifications

• Prior successful management experience in a capital retail goods operation.
• Experience in goal setting, budgeting, personnel management, and demonstrable successful marketing and sales experience.
• Knowledge and experience with material handling equipment preferred.
• Leadership skills and mindset.
• Excellent communication and customer relations skills.
• Driver’s license with a good driving record.

Responsibilities

• Direct and oversee the parts and service operations at the Pape Material Handling branch in Sparks, NV.
• Forecast sales and required inventory levels.
• Monitor expenses and staff levels.
• Coach team members and maintain customer relations.
• Provide exceptional customer service to be the leading capital equipment dealer in the region.

Skills

Leadership

Communication

Budgeting

Personnel management

Marketing

Sales experience

Goal setting

Team coaching

Tools

Material handling equipment

Job description

Papé Group in Sparks, NV, is seeking a Product Support Manager to lead the parts and service operations. You will set goals, manage staff, forecast inventory, and drive customer satisfaction in a multi-faceted leadership role.

The ideal candidate has proven management experience in capital retail goods, strong communication skills, budgeting ability, and knowledge of material handling equipment. Strong leadership and a customer-focused mindset are essential.