Product Support Manager

Papé Group; Sparks (NV); On-site; USD 95,000 - 108,000; Full time

Benefits offered by this job

Competitive pay based on skills

401(k) & Roth 401(k) with companymatch

Medical, Dental, Vision Insurance

Tuition reimbursement

Vacation & paid holidays

Job summary

Papé Group in Sparks, NV, is seeking a Product Support Manager to lead the parts and service operations. You will set goals, manage staff, forecast inventory, and drive customer satisfaction in a multi-faceted leadership role.

The ideal candidate has proven management experience in capital retail goods, strong communication skills, budgeting ability, and knowledge of material handling equipment. Strong leadership and a customer-focused mindset are essential.

Qualifications

• Prior successful management experience in a capital retail goods operation.
• Experience in goal setting, budgeting, personnel management, and demonstrable successful marketing and sales experience.
• Knowledge and experience with material handling equipment preferred.
• Leadership skills and mindset.
• Excellent communication and customer relations skills.
• Driver’s license with a good driving record.

Responsibilities

• Direct and oversee the parts and service operations at the Pape Material Handling branch in Sparks, NV.
• Forecast sales and required inventory levels.
• Monitor expenses and staff levels.
• Coach team members and maintain customer relations.
• Provide exceptional customer service to be the leading capital equipment dealer in the region.

Skills

Leadership

Communication

Budgeting

Personnel management

Marketing

Sales experience

Goal setting

Team coaching

Tools

Material handling equipment

Job description

• Full-Time
• Requisition #: PRODU031354

Description

PRODUCT SUPPORT MANAGER:

Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you strive to be the best and win? If you answered yes to these questions, we want to hear from you!

Pape’ Material Handling, a premier capital equipment dealer in the West, is seeking a highly motivated and experienced Product Support Manager to lead our team in Sparks, NV.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO:

As our Product Support Manager, you will be in a multi-faceted leadership role that directs and oversees the parts and service operations at the Pape Material Handling branch in Sparks, NV. Every day, you will manage appropriate levels of work in process, establish and communicate goals, forecast sales and required inventory levels, monitor expenses, maintain staff levels, coach members, and maintain customer relations. This is all in an effort to provide exceptional customer service to our customers and be the leading capital equipment dealer in the region. To thrive in this role, you must be a great leader, results-driven, and have the desire to create a great experience for our members and customers.

WHAT YOU NEED:

• Prior successful management experience in a capital retail goods operation.
• Prior experience in goal setting, budgeting, personnel management, and demonstrable successful marketing and sales experience.
• Knowledge and experience with material handling equipment preferred.
• Leadership skills and mindset.
• Excellent communication and customer relations skills.
• Driver’s license with a good driving record.

Compensation: $95,000-108,000/yr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 0.01923 hours of sick leave for every hour worked, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement– Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation— Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment– Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact– Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training– You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Licenses & Certifications

Required

Driver License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.