Product Support Leader: Inventory & Service Excellence

Papé Trucks, Inc.; Morgan Hill (CA); On-site; USD 124,000 - 186,000; Full time

Benefits offered by this job

401(k) & Roth 401(k) matching

Medical, Dental, Vision & Prescription

Flexible Spending Accounts

Life Insurance

Disability Insurance

Tuition Reimbursement for Training

Paid holidays

Vacation & Sick Leave

Job summary

Papé Kenworth in Morgan Hill, CA is seeking a Product Support Supervisor to lead the parts and service teams, manage budget and customer satisfaction.

You will monitor freight, inventory, staff training, and ensure customers get what they need for their equipment while fostering strong relationships.

This role offers a competitive salary with outstanding benefits and opportunities for advancement within a family-owned, multi-location dealer.

Qualifications

• Strong leadership skills and proven experience.
• 3+ years of inventory management experience.
• Safety-first mindset is required.
• Knowledge of heavy truck parts and services.
• Experience with budgeting, staffing, and personnel procedures.
• Proficient computer skills including MS Office.
• Ability to adapt to various situations and lead.
• Ability to maintain strong customer and employee relations.

Responsibilities

• Supervise parts and service processes, financials, team development, and customer satisfaction.
• Collaborate with General Manager to monitor goals and approaches for the business.
• Monitor freight expenses, inventory levels, claims, staffing, and training.

Skills

Leadership

Inventory management

Safety mindset

Heavy truck parts knowledge

Budgeting & staffing

Computer skills

Adaptability

Customer relations

Tools

Microsoft Office

Job description

Papé Kenworth in Morgan Hill, CA is seeking a Product Support Supervisor to lead the parts and service teams, manage budget and customer satisfaction.

You will monitor freight, inventory, staff training, and ensure customers get what they need for their equipment while fostering strong relationships.

This role offers a competitive salary with outstanding benefits and opportunities for advancement within a family-owned, multi-location dealer.