Product Support Supervisor — Parts & Service Lead

PAP; Morgan Hill (CA); Presencial; USD 124.000 - 186.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k) plan

Roth 401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Paid Holidays

Vacation & Sick Leave

Training & Growth

Resumo da vaga

Pape' Kenworth, a premier capital equipment dealer in the West, is seeking a Product Support Supervisor to lead the parts and service teams and drive customer satisfaction in Morgan Hill, CA. The role emphasizes strong leadership, inventory oversight, budgeting, and staff development.

You will oversee operations, monitor costs, and coordinate training while ensuring customers get the right parts and service for their equipment. Competitive benefits and growth opportunities are offered.

Qualificações

• Proven leadership experience in a supervisory role.
• 3+ years of inventory management experience.
• Commitment to safety as a core value.
• Knowledge of heavy truck parts and services.
• Experience budgeting, staffing, and personnel procedures.
• Ability to adapt to varying situations and maintain customer relations.

Responsabilidades

• Supervise and manage all parts and service processes and financials.
• Collaborate with General Manager to set goals and strategies.
• Monitor freight expenses and inventory levels; file claims as needed.
• Staff and train the parts and service departments.
• Ensure customers have an excellent experience and receive needed equipment.

Conhecimentos

Leadership

Inventory management

Budgeting

Customer relations

Staffing development

Safety mindset

Descrição da vaga

Pape' Kenworth, a premier capital equipment dealer in the West, is seeking a Product Support Supervisor to lead the parts and service teams and drive customer satisfaction in Morgan Hill, CA. The role emphasizes strong leadership, inventory oversight, budgeting, and staff development.

You will oversee operations, monitor costs, and coordinate training while ensuring customers get the right parts and service for their equipment. Competitive benefits and growth opportunities are offered.