Product Support Lead: Service & Parts

Papé Machinery, Inc. in; Rohnert Park (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

401(k) match

Medical/Dental/Vision

Life Insurance

Disability Insurance

Tuition Reimbursement

Paid holidays

Job summary

Pape' Machinery, Inc. – Construction & Forestry Division in Rohnert Park, CA is seeking a Product Support Supervisor to lead our service team. You will oversee shop operations, drive customer satisfaction, and manage budgets and staffing to meet goals.

Ideal candidates have experience with construction/forestry equipment, strong leadership skills, and a track record of improving service processes. We offer competitive pay, comprehensive benefits, and growth opportunities within the organization.

Qualifications

• Prior experience as a Mechanic, Service Writer, Service Supervisor, or Service Manager, with knowledge of construction and forestry equipment.
• Strong people skills, budgeting, planning, merchandising, and goal setting.
• Demonstrated success in personnel management, marketing, and sales.

Responsibilities

• Oversee shop and service processes, financials, and customer satisfaction at the Rohnert Park branch.
• Ensure work orders are processed efficiently and communications with customers are clear.
• Lead recruitment, hiring, and staffing levels for the department.
• Manage equipment needs, including delivery trucks and tooling.
• Oversee parts returns and inventory levels.
• Coach and train staff through performance reviews.

Skills

Team supervision

Construction equipment

Budgeting

Customer focus

Job description

Pape' Machinery, Inc. – Construction & Forestry Division in Rohnert Park, CA is seeking a Product Support Supervisor to lead our service team. You will oversee shop operations, drive customer satisfaction, and manage budgets and staffing to meet goals.

Ideal candidates have experience with construction/forestry equipment, strong leadership skills, and a track record of improving service processes. We offer competitive pay, comprehensive benefits, and growth opportunities within the organization.